JEAN PUCKETT
Summary
Highly motivated Credit & Collections Specialist with a strong work ethic and unwavering determination to surpass expectations. Known for accuracy and attention to detail, possesses extensive skills to ensure prompt payment, mitigate risk and foster customer loyalty.
Overview
19
19
years of professional experience
Work History
National Credit Coordinator
US FOODS
01.2021 - 11.2024
- Successfully managed $25 million+ National accounts portfolio within company standards
- Responsible for making credit decisions and establishing credit terms
- Initiate direct customer contact on past due accounts – putting accounts on hold if warranted
- Implement effective payment plans on past due accounts
- Coordinate collections issues with Sales Department to foster teamwork
- Created spreadsheet for National customers to include pivot tables.
Collection Specialist II
COORSTEK, INC.
01.2014 - 01.2021
- Successfully managed domestic and international $5 million+ portfolio within company standards
- Reviewed accounts for potential credit hold and released held orders accordingly
- Responsible for training of new employees in the credit department
- Created and updated procedure manuals
- Foster relationship with Sales Department to ensure accurate credit memo processing
- Back-up for cash application (includes international payments).
Receipt/Dispute Specialist
LEPRINO FOODS
01.2006 - 01.2014
- Responsible for cash application of $5 million+ per day including: Lockbox, ACH, Wire, Sight Draft, and Letter of Credit
- Created cash application procedure manual including foreign exchange wire posting procedures
- Managed dispute resolution relationship between sales & credit with record results
- Dispute liaison between Sales & Credit departments
- Conducted training for cash application end users.
Credit & Collection Specialist
LEPRINO FOODS
01.2006 - 01.2014
- Build strong customer relationships to maintain $1 million+ portfolio within company collection requirements
- Performed annual credit reviews including financial statement analysis
- Audited accounts for dispute reconciliation.
Education
Associate of Arts - Accounting And Finance
University of Phoenix
Tempe, AZ04-2014
CBA Certification
National Association of Credit Management
Denver, CO01-2005
Skills
- Problem-Solving
- Customer Relations
- Excellent Communication
- Analytical
- MS Office
- Troubleshooting
- Collaboration
Timeline
National Credit Coordinator
US FOODS
01.2021 - 11.2024
Collection Specialist II
COORSTEK, INC.
01.2014 - 01.2021
Receipt/Dispute Specialist
LEPRINO FOODS
01.2006 - 01.2014
Credit & Collection Specialist
LEPRINO FOODS
01.2006 - 01.2014
Associate of Arts - Accounting And Finance
University of Phoenix
CBA Certification
National Association of Credit Management
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