JEAN REED
Cleveland,OH
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 7 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
19
19
years of professional experience
Work History
Certified Sterile Processing Technician
University Hospital & Clinic
Cleveland, OH
05.2025 - Current
- Operated sterilization equipment to ensure compliance with safety protocols and standards.
- Inspected surgical instruments for cleanliness and functionality prior to procedures.
- Maintained accurate inventory of sterile supplies, optimizing stock levels and reducing waste.
- Trained new staff on sterilization processes and best practices for equipment handling.
- Developed standard operating procedures to enhance workflow efficiency in sterile processing unit.
- Collaborated with surgical teams to address instrument needs and improve turnaround times.
- Implemented corrective actions based on feedback from quality assurance assessments, improving overall service delivery.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Inspected sterile package integrity prior to distribution.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Verified and maintained proper documents and records for sterilization.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Recorded biologicals and test results.
- Picked instruments and supplies for surgeries.
- Maintained sterile environment by adhering to strict infection control protocols and procedures.
Site Supervisor
SBM Management
11.2022 - 02.2025
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Oversaw personnel safety and efforts at work site.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Developed work schedules for team members to maximize shift coverage.
- Worked with personnel and managers to meet strict timelines.
- Implemented best practices and safe operating procedures.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Directed projects according to schedule and quality demands.
Housekeeping Supervisor
Tudor Arms Hotel (double Tree)
Cleveland, OH
12.2019 - 06.2021
- Managed laundry sorting, washing, drying, and ironing.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Regularly monitored employees' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Retail Sales Associate
Big Lots
Cleveland, OH
02.2014 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Inspector
Buckeye Rubber & Packaging Co.
Beachwood
11.2016 - 01.2018
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Front Desk Receptionist
Central Recreations
Cleveland, OH
06.2007 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Diploma - Sterile Process
Herzing University
Dearborn, MI12-2025
High School Diploma -
Diploma - undefined
Graduation Alliance
Salt Lake City, UT02-2025
Skills
- Inventory purchasing
- Security awareness
- Compliance monitoring
- Staff management
- Site safety
- Team Management
- Ethics and professionalism
- Tool identification
- Patient confidentiality
- Emergency preparedness
- Assembly and packaging
- Decontaminating surgical instruments
Certification
- SPT - Sterile Processing Technician
- Non-Surgical body contouring
Timeline
Certified Sterile Processing Technician
University Hospital & Clinic
05.2025 - Current
Site Supervisor
SBM Management
11.2022 - 02.2025
Housekeeping Supervisor
Tudor Arms Hotel (double Tree)
12.2019 - 06.2021
Inspector
Buckeye Rubber & Packaging Co.
11.2016 - 01.2018
Retail Sales Associate
Big Lots
02.2014 - 06.2021
Front Desk Receptionist
Central Recreations
06.2007 - 08.2014
Diploma - undefined
Graduation Alliance
Diploma - Sterile Process
Herzing University