Jean Rivera Chavez
Lake Worth
Summary
Dynamic customer service professional with an extensive background at Greenacres Bowl, a strong conflict resolution, and team-building record. Proven ability to raise customer satisfaction ratings through effective communication and one-on-one service. Spanish-English bilingual, with staff training, building positive relationships consistently, and ensuring smooth operations. As well as ensuring respectful attitude to others and co workers and coming in with a smile.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (CSR)
Greenacres Bowl
Greenacres City
06.2023 - Current
- Trained new employees on customer service protocols and systems.
- Handled escalated complaints with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Cleaned tables and keep the place or area organized
Front Desk Receptionist
Greenacres Bowl
Greenacres City
04.2023 - Current
- Greeted and assisted guests with check-in and inquiries.
- Scheduled lane reservations and organized event bookings for customers.
- Maintained cleanliness and organization of the front desk area.
- Processed payments accurately using the point-of-sale system.
- Provided information about bowling events and promotions to patrons.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints professionally, ensuring satisfaction during visits.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Clean Up Crew
Xteme Landscape
Boca Raton
05.2021 - 07.2021
- Operated landscaping equipment to maintain outdoor spaces effectively.
- Cleared debris and maintained clean work areas during landscaping tasks.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Used hand and power tools or equipment to complete wide range of landscape
Education
Associate of Arts - Accounting And Finance
Palm Beach State College
Lake Worth, FL05-2026
High School Diploma -
John I Leonard High School
Greenacres05-2024
Skills
- Financial analysis
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Data entry
- Communication skills
- Strong teamwork
- Staff education and training
- Grammar
- Bilingual (Spanish and English)
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative (CSR)
Greenacres Bowl
06.2023 - Current
Front Desk Receptionist
Greenacres Bowl
04.2023 - Current
Clean Up Crew
Xteme Landscape
05.2021 - 07.2021
Associate of Arts - Accounting And Finance
Palm Beach State College
High School Diploma -
John I Leonard High School
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