Jean Schmilinsky
Winter Haven
Summary
Seasoned Manager , adept in customer satisfaction and team leadership. Excelled in enhancing service delivery and resolving conflicts, ensuring a productive work environment. Skilled in Microsoft Excel and CDL licensed, consistently improved customer satisfaction ratings, demonstrating a commitment to excellence and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bus Driver / Dispatcher Relief
Walt Disney World Company
04.2023 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Manager
Gelatte Llc
10.2018 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager of Operations
Hablax Online
09.2016 - 04.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Manager
Fosster Company
02.2014 - 05.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Business Management , Guest Service Experience -
Universidad Belloso Chacin
Maracaibo Venezuela05-2014
Bachelor of Science -
U.E Monsenor Escriva De Balaguer
Maracaibo , Venezuela07-2010
Skills
- CDL license
- Customer service
- Microsoft Excel
- Customer satisfaction measurement
- Customer support
- Team leadership
Certification
Course in Human Talent Management and Industrial Relations.
INAFE Institute, Maracaibo, Zulia State. Duration: 8 months –
124 academic hours, three modules:
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bus Driver / Dispatcher Relief
Walt Disney World Company
04.2023 - Current
Manager
Gelatte Llc
10.2018 - 10.2019
Manager of Operations
Hablax Online
09.2016 - 04.2018
Manager
Fosster Company
02.2014 - 05.2016
Course in Human Talent Management and Industrial Relations.
INAFE Institute, Maracaibo, Zulia State. Duration: 8 months –
124 academic hours, three modules:
Business Management , Guest Service Experience -
Universidad Belloso Chacin
Bachelor of Science -
U.E Monsenor Escriva De Balaguer
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