Jean Skillern
Customer Service
NORTH PLAINFIELD,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
33
33
years of professional experience
2
2
Certification
Work History
Clerk 3
Newark Board of Education
Newark, NJ
09.2001 - Current
- Processed and maintained student records using electronic data management systems.
- Assisted in the coordination of departmental communications and events, ensuring timely execution.
- Managed inventory of office supplies, optimizing procurement processes for efficiency.
- Supported staff with scheduling and logistics for meetings and training sessions.
- Implemented organizational improvements that enhanced workflow efficiency within the office.
- Trained new clerical staff on operational procedures and software applications.
- Monitored compliance with district policies during recordkeeping tasks to ensure accuracy and consistency.
- Led initiatives to streamline document processing, improving turnaround time for requests.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained up-to-date employee records to assist in human resources planning.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Monitored and tracked budgets and expenses.
- Coordinated and scheduled meetings and appointments.
Real Estate Agent
Destiny Realty Group
Morristown, NJ
04.2014 - Current
- Negotiated property transactions, ensuring favorable terms for clients.
- Conducted market analysis to identify emerging trends and opportunities.
- Developed tailored marketing strategies to enhance property visibility.
- Facilitated client communications, delivering updates throughout transaction processes.
- Mentored junior agents, providing guidance on best practices in real estate sales.
- Streamlined administrative processes, improving operational efficiency within the team.
- Cultivated strong client relationships, resulting in repeat business and referrals.
- Led open house events, showcasing properties to prospective buyers effectively.
Substitute Teacher
Newark Board of Education
Newark, NJ
09.1992 - 09.2001
- Delivered engaging lesson plans across subjects to accommodate diverse learning styles.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to support curriculum implementation and student assessments.
- Adapted instructional materials to meet individual student needs and abilities.
- Provided feedback on student performance, fostering academic growth and development.
- Implemented effective classroom management strategies to enhance student engagement.
- Mentored new substitute teachers on best practices for classroom instruction and management.
- Contributed to professional development initiatives, enhancing teaching methodologies within the district.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Bachelor of Arts - Sociology
Thomas Edison State University
Trenton, NJ09-2025
High School Diploma -
Malcolm X. Shabazz
Newark, NJ06-1987
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Contract negotiation
- Works well independently
- Lead follow up
- Buyer representation
- Client-oriented
- Social media marketing
- Client management
- Negotiation expertise
- Property valuation
- Property marketing
- Sales closing
- Client needs assessment
- Administrative support
- Contract preparation
- Buyer contracts
- Tech-Savvy
- Digital marketing
- Comparative market analysis
- Market monitoring
- Leasing and sales
- Proficient in Microsoft office
Notary public
Certification
- Licensed REAL ESTATE AGENT - 2008 - current
- Licensed NJ Insurance producer - 2025 - current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Agent
Destiny Realty Group
04.2014 - Current
Clerk 3
Newark Board of Education
09.2001 - Current
Substitute Teacher
Newark Board of Education
09.1992 - 09.2001
Bachelor of Arts - Sociology
Thomas Edison State University
High School Diploma -
Malcolm X. Shabazz