FAITH ROBINSON
Philadelphia,Pennsylvania
Summary
Hello My Name is Faith Robinson, below is information that will show how experienced I am to get any job done. Being in the field of customer service for 15 or more years has allowed me to assist in any capacity that I can.
Overview
19
19
years of professional experience
Work History
Clerk 3
City of Philadelphia Department of Licenses and Inspections
06.2018 - 12.2023
- Serves customers by providing detailed information regarding L&I products and services such as license issuance, and renewals (contractor, rental, food, housing, etc.)
- Listen and responds to customers' needs and concerns, and if necessary, will refer customer to supervisor or manager
- In a professional manner, answers customers' L&I product and service questions, as well as provide suggestions, and information about other L&I products and services
- Review or make necessary changes or updates to customer accounts as directed by the supervisor or manager
- Provides customers with invoice(s) for purchased licenses
- On a daily basis, uses Hansen software system to update and track customer licenses
- Perform all other related duties as required.
Cashier
Walmart Retail Store
03.2017 - 06.2018
- Scanned coupons, and applied customer discounts at point of sale
- Handled purchase transactions, and rang up sales charges on a digital cashier
- Processed product merchandise replacement, or returns, and issued refunds or store credit
- Answered customer questions and/or concerns regarding products, merchandise, promotions, and store policy
- Assisted with inventory and stocking shelves, and performed all other related duties as required.
Cashier
Shoprite Grocery and Produce Store
02.2016 - 03.2017
- Provided customers with accurate, friendly and efficient checkout service
- Used hand-held or stationary scanner to verify pricing of perishable and non-perishable merchandise and products
- Also used computerized cashier to process cash transactions, and to provide proper change if necessary
- Answered customer questions and/or concerns regarding products, merchandise, promotions, and store policy
- Interacted with customers, providing them with detailed information about store products and merchandise.
Cashier/Front-Line Cook
Checkers Drive-In Restaurant
03.2015 - 03.2017
- Welcomed customers and helped to determine their order(s)
- Processed customer order(s) using computerized cashier
- Insured all orders are delivered to customers in a good and timely manner
- Accepted cash for transactions, and made change accordingly, and issued receipts
- Followed Procedures for safe food preparation, assembly and presentation
- Prepped food for delivery
- Performed all other duties as needed.
Cashier/Inventory Clerk
Reb's Market and Delicatessen
01.2005 - 01.2011
- Greeted all customers in a friendly and professional manner, as well as provided them with prompt and courteous service
- Provided and maintained high-level of customer service in a fast-paced environment
- Processed all cash transactions quickly and accurately
- Assisted with the recording and arranging of inventory, as well as stocked shelves
- Helped to maintain a clean and sanitized work areas, and food counter surfaces in compliance with civil code regulations and food safety handling
- Interacted with customers, providing them with detailed information about store products and merchandise
- Performed all others duties as required.
Education
Bachelor of Science - MANAGING INFORMATION SYSTEMS
CENTRAL STATE UNIVERSITY
Wilberforce, OH05.2026
Associate of Science - Business Management
Eastern Gateway Community College
Steubenville, OH05.2021
Computer Technology Associates -
Metropolitan Career Center
01.2014
Diploma -
High School of the Future
01.2011
Skills
- Data Entry
- Billing Coordination
- First Call Resolution
- Database Research
- Proficient typing skills
- Communications
- Interpersonal Microsoft office
- Organizational Time Management
- Self-motivating
- Conflict resolution
- Adaptability
Timeline
Clerk 3
City of Philadelphia Department of Licenses and Inspections
06.2018 - 12.2023
Cashier
Walmart Retail Store
03.2017 - 06.2018
Cashier
Shoprite Grocery and Produce Store
02.2016 - 03.2017
Cashier/Front-Line Cook
Checkers Drive-In Restaurant
03.2015 - 03.2017
Cashier/Inventory Clerk
Reb's Market and Delicatessen
01.2005 - 01.2011
Bachelor of Science - MANAGING INFORMATION SYSTEMS
CENTRAL STATE UNIVERSITY
Associate of Science - Business Management
Eastern Gateway Community College
Computer Technology Associates -
Metropolitan Career Center
Diploma -
High School of the Future
Similar Profiles
Roland NgabaRoland Ngaba
Building Plan Examination Engineer~ at City of Philadelphia, Licenses and Inspections DepartmentBuilding Plan Examination Engineer~ at City of Philadelphia, Licenses and Inspections Department
Kaylie BensonKaylie Benson
Operations Inspector at City of Pittsburgh - Department of Permits, Licenses, and InspectionsOperations Inspector at City of Pittsburgh - Department of Permits, Licenses, and Inspections
Erika SolomonErika Solomon
HIV Prevention Program Manager at City of Philadelphia Department of Public HealthHIV Prevention Program Manager at City of Philadelphia Department of Public Health