Ziona Plummer
Newark,NJ
Summary
Detail-oriented Clerk with several years of clerical experience in file management, data entry, and calendar maintenance. Committed to enhancing team productivity through precise administrative support and timely responses to information requests. Skilled in prioritization and multitasking, dedicated to optimizing operational efficiency.
Overview
9
9
years of professional experience
Work History
Clerk 3
Newark Board of Education
Newark, New Jersey
06.2025 - Current
- Managed student records and maintained accurate filing systems.
- Maintained organized filing systems for confidential documents, enhancing data accessibility.
- Verified accuracy of all paperwork prior to submission for processing.
- Entered data into computer systems accurately and efficiently.
- Processed incoming correspondence and routed it to appropriate staff.
- Handled incoming phone calls in a courteous manner while providing excellent customer service.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Coordinated scheduling of meetings and school events to ensure smooth operations.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Drafted memos, letters, emails, reports, and presentations for management.
- Collaborated with team members to streamline task completion and meet deadlines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Dietary Clerk
Powerback Rehabilitation
Piscataway, New Jersey
11.2022 - 06.2025
- Processed dietary orders for patients to meet individual nutritional needs.
- Communicated effectively with patients regarding meal options and preferences.
- Maintained accurate records of patient dietary restrictions and preferences.
- Coordinated meal delivery schedules with kitchen staff and nursing teams to ensure timely service.
- Monitored food safety standards during meal preparation and service.
- Collaborated with dietitians to create menus that addressed overall patient needs.
- Monitored temperature logs for hot and cold foods served in accordance with health department regulations.
- Assisted in inventory control, stocking, and ordering of kitchen supplies to maintain operational efficiency.
- Maintained routine meal schedules and serving times.
- Assisted in training new dietary staff members on proper procedures and protocols.
- Trained new staff on dietary procedures and food service practices to enhance team competency.
- Accurately entered patient dietary orders into the computer system.
- Communicated effectively with other members of the healthcare team regarding patient needs and dietary concerns.
- Greeted visitors in a professional manner when they came into the cafeteria area.
- Answered incoming phone calls to assist patients with inquiries.
Customer Service Representative
Super Fresh
Irvington, New Jersey
10.2017 - 11.2020
- Resolved customer complaints with empathy and professionalism, ensuring a positive experience.
- Enhanced customer satisfaction by providing knowledgeable and friendly service while resolving issues.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered all incoming phone calls promptly and courteously.
- Multitasked effectively while processing multiple sales transactions.
- Processed all customer refund requests accurately and efficiently.
- Escalated significant customer issues to supervisor for swift resolution, maintaining service quality.
- Trained new staff on customer service protocols and best practices.
- Handled paperwork in a busy environment
Education
Bachelor of Science - Business Administration
Thomas Edison State University
Trenton, NJ08-2026
Skills
- Data entry
- Document management
- Record preparation
- Admin support
- Calendar management
- Time management
- Multitasking
- Prioritization
- Team collaboration
- Communication skills
- Written communication
- Adaptability
- Written communication
Timeline
Clerk 3
Newark Board of Education
06.2025 - Current
Dietary Clerk
Powerback Rehabilitation
11.2022 - 06.2025
Customer Service Representative
Super Fresh
10.2017 - 11.2020
Bachelor of Science - Business Administration
Thomas Edison State University