Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesabel Veras

St. Cloud,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Care giver

CrossPoint Church
08.2015 - 10.2016
  • Volunteered for a few months to help out with children had tasks such as dressing, feeding, and supervising their playtime

Detailer

Pair a dice carwash
01.2019 - 03.2020
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Special Services Associate

Home Depot
06.2020 - 10.2020
  • Performed special service desk operations.
  • Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.

Costumer Service Rep

Adecco
08.2020 - 11.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

General Labor

QLM
11.2020 - 01.2021
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.

Costumer Service

The Home Depot
03.2021 - 08.2021
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Updated customer service database with new information, address changes and contact details.

Cashier

Areas USA
07.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pet Resort

Pet Resort
12.2021 - 06.2022
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.

Shift Lead Manager

Popshelf
11.2022 - 05.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.

Cashier

Chino Rico
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High school diploma -

Harmony High School
Saint Cloud, FL

Skills

  • Auto Detailer
  • Greeter Experience
  • Customer Service
  • Driver's License
  • Product Recommendations
  • POS Systems
  • Returns Processing
  • Drawer Balancing
  • ID Verification

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Chino Rico
08.2023 - Current

Shift Lead Manager

Popshelf
11.2022 - 05.2023

Pet Resort

Pet Resort
12.2021 - 06.2022

Cashier

Areas USA
07.2021 - 12.2021

Costumer Service

The Home Depot
03.2021 - 08.2021

General Labor

QLM
11.2020 - 01.2021

Costumer Service Rep

Adecco
08.2020 - 11.2020

Special Services Associate

Home Depot
06.2020 - 10.2020

Detailer

Pair a dice carwash
01.2019 - 03.2020

Care giver

CrossPoint Church
08.2015 - 10.2016

High school diploma -

Harmony High School
Jesabel Veras