Jean Voltaire
Port Saint Lucie
Summary
To find employment as a Customer Service Representative and Car Salesperson Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Account Executive
Primary Medical Care Center
09.2021 - Current
- Develop and maintain relationships with existing patients to ensure satisfaction and loyalty.
- Analyze customer data to identify trends and opportunities for growth.
- Develop and implement strategies to increase sales and revenue.
- Negotiate contracts and pricing with clients.
Sales Representative
Toyota North Miami
03.2018 - 08.2021
- Conducted test drives and explained vehicle features to customers.
- Negotiated pricing and financing options with customers.
- Collaborated with the marketing team to develop effective sales strategies.
Bilingual Collection Supervisor
Scotiabank
06.2015 - 09.2016
- Supervised staff
- Recruited new talents through screening and interview
- Developed strategy to minimize loss
- Resolved customer's issues
- Coached and mentored team members
Bilingual Credit Collector
Global Credit Collection
07.2012 - 10.2014
- Handled inbound and outbound calls with professionalism.
- Received payments and post to customer accounts.
- Recorded information about customers' financial status and collection efforts
- Advised customers of necessary actions and strategies for debt repayment
- Earned commission for always exceeding targets.
Bilingual Customer Service Representative
American Express
09.2008 - 04.2011
- Serviced American Express most premium members such as, centurion and Federal government cardholders
- Processed credit card maintenance, answering questions, responding to concerns and alleviating delicate situations with professionalism and sensibility.
- Handled escalate calls with calm and professionalism.
- Mentored new employees to improve quality and sales.
- Earned several awards for improving fast and providing exceptional customer service.
- Recognized by clients for going the extra mile
Education
Master of Arts - Divinity
Liberty University
Virginia Beach, VA06.2023
Bachelor of Business Communication - Business Communication
Canada Christian College
Toronto, ON06.2014
Certificate - Journalism
Haiti National University
01.2001
Bachelor of Arts - African
Higher School of Journalism
01.1998
Skills
- MS OFFICE (10 years)
- MICROSOFT OFFICE (10 years)
Additional Information
Skills Microsoft Office Suite, interpersonal, Multi lingual
Languages
French
Native or Bilingual
Timeline
Account Executive
Primary Medical Care Center
09.2021 - Current
Sales Representative
Toyota North Miami
03.2018 - 08.2021
Bilingual Collection Supervisor
Scotiabank
06.2015 - 09.2016
Bilingual Credit Collector
Global Credit Collection
07.2012 - 10.2014
Bilingual Customer Service Representative
American Express
09.2008 - 04.2011
Bachelor of Business Communication - Business Communication
Canada Christian College
Certificate - Journalism
Haiti National University
Bachelor of Arts - African
Higher School of Journalism
Master of Arts - Divinity
Liberty University
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