Jeana Jacobson
Crystal River,FL
Overview
16
16
years of professional experience
1
1
Certification
Work History
Authoriztion Agent
Old Republic Home Protection
Remote
04.2023 - Current
- Manage high-volume calls from homeowners and contractors to provide service.
- Evaluate claims for home system/appliance repairs or replacements and authorize work based on contract coverage.
- Create purchase orders and collaborate with service technicians for repairs.
- Explain coverage terms, limitations, and trade call fees to policyholders.
- Accurately document all necessary information in authorization notes.
Account Manager
Green Elephant Agency
08.2022 - 01.2023
- Effectively manage a high-volume recruitment process.
- Coordinate with department heads to understand hiring needs and criteria for varying job roles.
- Act as a subject matter expert in reviewing and screening resumes to identify potential candidates.
- Remote
Claims Processor
UNITERS NORTH AMERICA
10.2020 - 07.2022
- Assist 60+ customers per day, in filing new claims, providing successful solutions in a polite manner using active listening to ensure excellent customer service
- Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software
- Answer calls by utilizing the company's call management system and other software
- Used strong product knowledge and problem-solving skills to assist customers with their concerns
CNA - Certified Nursing Assistant
Crystal River Health and Rehab
Crystal River, FL
11.2017 - 10.2020
- CPR certified (Nov 17)
- Proficient in skills of patient care
- Familiar with medical terminology, HIPAA, and patient privacy
- Vital signs and patient observation
- Use of proper documentation standards
- Strong organizational skills
- Willing and eager to learn new skills
Production Worker
Creative Concepts
Lecanto, FL
04.2017 - 07.2017
- Working the line
- Making product
- Bottling and weighing the product.
- Packaging product
Crew Member/Cashier
Taco Bell
Crystal River, FL
12.2016 - 04.2017
- Ringing up purchases
- Providing exact change
- Operating credit card machines
- Answering questions about menu items
Cashier
Walmart
Lecanto, FL
05.2016 - 08.2016
- Greet customers
- Ask every customer if they found what they were looking for
- Execute cash management, return, and exchange policies accurately
- Perform accurate transactions and price dispute resolution
- Complete cashier-duties chore list
- Bags and supplies filled daily
- Perform accurate transactions in a timely manner
- Always thinking about Bottom of Basket (Bob), Look inside always (Lisa)
- Be alert to surrounding's at all times for shrink prevention and customer service
Customer Account Executive
Startek Inc
06.2013 - 09.2013
- Technical Support and Customer Service for Comcast
- Answering phones
- Trouble shooting
- Communicating with customers
Shift Manager
McDonald's
Johnstown, CO
01.2010 - 01.2013
- Quality control.
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training
Education
Med Tech -
Elite Medical Academy
Florida06-2019
General Equivalency Diploma - undefined
Aims Community College
05-2013
Skills
- Calm under adverse circumstances
- Organized and detailed oriented
- Very positive, innovative self-starter
- Easily follows written and oral instructions
- Exceptional customer service
- Proficient in Microsoft Office Suite and resourceful web searching
- Skilled in problem solving and time management
- Managing multiple responsibilities and tasks efficiently
- CNA
- Cna Certified
- Certified Nursing Assistant
- Call Center
- Customer Service
- Customer Care
- CSR
- HIPAA
- Windows
Certification
- Certified Nursing Assistant (CNA) December 2017 to Present
- CPR
Assessments
- Organizational Skills — Proficient October 2018
- Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
- Medical Office Receptionist — Proficient December 2019
- Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
- Electronic health records: Best practices — Familiar December 2019
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
- Filing & organization — Proficient October 2018
- Scheduling — Proficient October 2018
- Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules. Full results: Proficient
- Working with MS Word documents (intermediate) — Highly Proficient June 2019
- Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Highly Proficient
- Customer service — Proficient July 2022
- Identifying and resolving common customer issues Full results: Proficient
- Customer focus & orientation — Proficient July 2022
- Responding to customer situations with sensitivity Full results: Proficient
- Sales skills — Proficient July 2022
- Influencing and negotiating with customers Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Authoriztion Agent
Old Republic Home Protection
04.2023 - Current
Account Manager
Green Elephant Agency
08.2022 - 01.2023
Claims Processor
UNITERS NORTH AMERICA
10.2020 - 07.2022
CNA - Certified Nursing Assistant
Crystal River Health and Rehab
11.2017 - 10.2020
Production Worker
Creative Concepts
04.2017 - 07.2017
Crew Member/Cashier
Taco Bell
12.2016 - 04.2017
Cashier
Walmart
05.2016 - 08.2016
Customer Account Executive
Startek Inc
06.2013 - 09.2013
Shift Manager
McDonald's
01.2010 - 01.2013
General Equivalency Diploma - undefined
Aims Community College
Med Tech -
Elite Medical Academy