Alick Findlay
Detroit
Summary
Dynamic and adaptable professional with a proven track record at The Cheese Lady. Excelled in high-pressure environments at Ottava Via, demonstrating exceptional conflict resolution and multitasking abilities. Skilled in technology adaptation and proficient in organizing large events, ensuring customer satisfaction and operational efficiency. Through work on bachelor's degree, ability to evaluate and analyze sources in a historical context has grown immensely. Moreover, the writing that has come out of these evaluations has continually been graded/seen as excelling in both attention to detail and ability to assess the bigger picture in terms of historical context.
Overview
5
5
years of professional experience
Work History
Cheesemonger
The Cheese Lady
06.2020 - Current
- Boosted store reputation through active participation in local food festivals and farmer''s markets.
- Assisted with regular tasting events to showcase new products and facilitate community engagement.
- Optimized workflow processes by implementing efficient cheese cutting and packaging techniques, reducing wait times for customers.
- Serving, sampling, and selling products in a team oriented environment.
- Catering to tastes of potential customers that may be unfamiliar/unsure of what they may be looking for.
- Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.
Host
Ottava Via
09.2023 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- organization of over 80 tables that sit varying amounts of people, while balancing the necessary requests and reservations made by customers prior or even on demand.
- Diffusing conflict/grievances that may arise from dissatisfactory seating arrangements.
- Working in an often high-stress environment where a level-head is required to treat the situation with proper and polite cadence.
Education
Bachelor of Arts - History & Political Science
Wayne State University
Detroit, MI05-2025
Skills
- Working under pressure either by myself or with a team
- Conflict resolution
- Adaptability to adverse circumstances
- Proficiency in technology and ability to adapt to new platforms
- Attention to detail
- Ability to organize large sums of people along with time slots
- Multitasking Abilities
- Reliability
- Task prioritization
Timeline
Host
Ottava Via
09.2023 - 09.2024
Cheesemonger
The Cheese Lady
06.2020 - Current
Bachelor of Arts - History & Political Science
Wayne State University
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