Evan Lewis Smith
Bloomfield Hills,MI
Summary
Highly motivated individual with extensive customer service and sales experience. Has a great track record of driving increased revenue, improving buying experience and elevating the profile of the companies and businesses he works for. Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
Cheesemonger
Wally's Wine And Spirits
08.2022 - 03.2024
- Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
- Increased sales through effective product promotion and in-depth knowledge of various cheeses.
- Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
- Conducted weekly inventory checks, ensuring adequate stock levels and minimizing waste due to spoilage.
CX Specialist
Mockingbird
04.2021 - 02.2022
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information. Responded to 50+ emails, live chats and phone calls per day.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cheesemonger/Cashier
Joan's On Third
09.2016 - 07.2020
- Helped customers place orders, explained menu items.
- Worked with cheese distribution companies to place bulk product orders.
- In charge of the creation of visually appealing cheese displays, resulting in increased customer interest and sales.
- Increased Cheese sale by 20 %
Banquet Lead
Hyatt Westlake
04.2012 - 05.2016
- Managed team of servers anywhere between 10-20 people.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Education
Master of Fine Arts - Acting
University of Southern California
Los Angeles, CA05.2012
Bachelor of Arts - Theater Arts
Wittenberg University
Springfield, OH05.2009
Skills
- Verbal and Written Communication
- Ordering Procedures
- Customer Complaint Resolution
- Guest Relations Management
- Excellent people skills
- Data Entry
- Microsoft Office tools/ Google Suite
- Calm and Professional Under Pressure
- ZenDesk, Slack, Shopify and Kustomer
Timeline
Cheesemonger
Wally's Wine And Spirits
08.2022 - 03.2024
CX Specialist
Mockingbird
04.2021 - 02.2022
Cheesemonger/Cashier
Joan's On Third
09.2016 - 07.2020
Banquet Lead
Hyatt Westlake
04.2012 - 05.2016
Master of Fine Arts - Acting
University of Southern California
Bachelor of Arts - Theater Arts
Wittenberg University
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