Jeana Kropfeld
Cincinnati,OH
Summary
Compassionate and detail-oriented Registered Nurse with clinical experience in pediatrics, obstetrics (L&D, postpartum, antepartum), medical-surgical telemetry, and exposure to ICU and psychiatric care settings. Skilled in patient assessment, medication administration, and interdisciplinary collaboration. Brings a strong background in ophthalmic technology , pharmacy operations and patient care. Eager and committed to delivering safe, high-quality, patient-centered care while continuously developing clinical skills and contributing to a collaborative healthcare team
Overview
13
13
years of professional experience
Work History
Ophthalmic Technologist
Midwest Eye Center
Cincinnati, OH
07.2021 - 12.2024
- Conducted comprehensive ocular assessments using advanced diagnostic equipment.
- Assisted in the preparation and administration of ophthalmic treatments and procedures.
- Collaborated with ophthalmologists to ensure accurate patient data entry into electronic health records.
- Educated patients on proper eye care, treatment options, and post-operative instructions.
- Provided exceptional patient care through empathetic communication and active listening skills.
- Provided clerical and administrative assistance to maintain optimal patient flows.
Optometric Technician
Clarkson Eyecare
West Chester, OH
09.2020 - 07.2021
- Assisted with patient intake, ensuring accurate collection of medical history and insurance information.
- Operated diagnostic equipment, including autorefractors and visual field testers, for preliminary assessments.
- Educated patients on contact lens fitting and care, enhancing overall patient satisfaction and compliance.
- Coordinated appointment scheduling, optimizing patient flow and minimizing wait times in clinic.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Optometric Technician/Front Office Supervisor
Dr. Valido and Associates
Cincinnati, OH
11.2018 - 09.2020
- Conducted preliminary eye examinations to assess visual acuity and overall eye health.
- Assisted in fitting and dispensing eyewear, ensuring patient satisfaction and comfort.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Educated patients on proper contact lens care, enhancing compliance with usage guidelines.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
Administrative Assistant
Careplus Home Health
Fairfield, OH
11.2016 - 08.2017
- Coordinated scheduling for patient visits, ensuring optimal use of resources and staff availability.
- Managed correspondence, including phone calls and emails, to facilitate communication between patients and healthcare team.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports on patient care activities, contributing to improved operational insights
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Oversaw staff timekeeping processes, ensuring accuracy and compliance for nurses and nurse aides
Pharmacy Technician/ Shift Supervisor
CVS Pharmacy
Cincinnati, OH
04.2012 - 10.2016
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication management, improving workflow and patient satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Maintained inventory levels, utilizing pharmacy management systems for tracking supplies.
- Communicated effectively with doctors and insurance to ensure prescriptions were processed accurately
- Managed high-volume workflow in both pharmacy and front store environments
Education
Associate of Applied Science - Nursing
Good Samaritan College of Nursing And Health Science
Cincinnati, OH12-2025
Skills
- Therapeutic Communication
- Compassionate Care
- Assessment & Clinical Judgement
- Medication Safety & Administration
- Electronic Medical Records Documentation
- Interdisciplinary Team Collaboration
Timeline
Ophthalmic Technologist
Midwest Eye Center
07.2021 - 12.2024
Optometric Technician
Clarkson Eyecare
09.2020 - 07.2021
Optometric Technician/Front Office Supervisor
Dr. Valido and Associates
11.2018 - 09.2020
Administrative Assistant
Careplus Home Health
11.2016 - 08.2017
Pharmacy Technician/ Shift Supervisor
CVS Pharmacy
04.2012 - 10.2016
Associate of Applied Science - Nursing
Good Samaritan College of Nursing And Health Science