Jeana Mercer
Scottsdale ,AZ
Summary
Results-driven Sales and Customer Service Professional with 15 years in multifamily housing. Expertise in lease-ups, community operations, team leadership, and resident relations. Led teams through lease-up and stabilized phases, enhanced performance, and fostered strong client relationships while managing property operations effectively.
Overview
7
7
years of professional experience
Work History
Lease-Up Community Manager
RPM Living
Gilbert, AZ
02.2026 - Current
- Oversaw daily operations of a 352-unit mid-rise lease-up community, led a six-person team in leasing, resident relations, and property operations to achieve occupancy targets.
- Develop and execute leasing strategies focused on occupancy, traffic conversion, pricing, renewals, resident retention, and overall lease-up performance.
- Collaborated with ownership and leadership to deliver performance updates, identify challenges, and create strategies that met lease-up goals.
- Analyze occupancy, leasing velocity, lead sources, concessions, and market trends to identify opportunities and adjust strategy.
- Lead and develop the onsite team, fostering accountability, collaboration, and a positive team culture.
- Manage budgets, payroll, expenses, vendor relationships, and operational priorities while maintaining focus on financial performance.
- Managed resident experience and property operations, addressing unique challenges of a newly constructed community to enhance resident satisfaction.
Community Manager
Sherman Residential
Phoenix, AZ
07.2025 - 01.2026
- Oversaw daily operations of a 237-unit multifamily community while leading a six-person onsite team and maintaining accountability for leasing, resident satisfaction, and property performance.
- Managed leasing performance, occupancy, renewals, delinquency, and resident retention, ensuring alignment with operational priorities.
- Cultivated relationships with residents, vendors, ownership, and internal partners to address challenges and enhance community success.
- Led team development and performance initiatives focused on delivering strong customer service and achieving property goals.
- Managed budgets, payroll, expenses, vendor relationships, and financial objectives while maintaining operational efficiency.
- Transitioned between lease-up and stabilized property environments, adapting strategies to align with market and operational changes.
Community Manager
Baron Property Services
Scottsdale, AZ
01.2020 - 06.2025
- Most recently led a seven-person team at a 360-unit community, overseeing day-to-day operations, resident satisfaction, leasing, renewals, collections, and financial performance.
- Directed community operations encompassing budgeting, staffing, leasing strategy, resident relations, vendor management, and compliance.
- Oversaw two communities, managing a diverse portfolio of Class A and Class C assets, including lease-ups and renovations.
- Coached team members and fostered a collaborative culture emphasizing accountability and customer service.
- Earned an EMEA recognition for team development, operational excellence, and strong property performance.
- Progressed from Leasing Consultant to Assistant Manager and ultimately Community Manager, demonstrating consistent growth in leadership, operations, and property performance.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ03-2009
Skills
- Lease-up strategy
- Leasing strategy
- Financial management
- Operational Excellence
- Strategic planning
- Results Delivery
- Team leadership
- Team Coaching
- Customer experience
- Community Engagement
- Relationship building
- Professionalism & Integrity
Accomplishments
- Best Community Team 2024 300+ Units, Arizona Multihousing Association
- Leasing Consultant of The Year 2018, Arizona Multihousing Association
Timeline
Lease-Up Community Manager
RPM Living
02.2026 - Current
Community Manager
Sherman Residential
07.2025 - 01.2026
Community Manager
Baron Property Services
01.2020 - 06.2025
GED -
Maricopa Community Colleges, Rio Salado Community College