Jeana Wheaton
Fort Lauderdale,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
Work History
Group Director, Boutique Retail Operations
CHANEL
09.2019 - Current
- Evaluate operations in boutiques on a regular basis and make process improvements to reduce workload for boutique teams and ensure standards are maintained.
- Contribute to leadership team for implementing company policies and procedures.
- Assist with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports.
- Work directly with Head of Boutique Architecture, Head of Visual Merchandising, Head of Retail Tech, and merchandising teams to coordinate openings and remodels of boutiques and pop-ups.
- Support human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Market Operations Manager
Tiffany & Co
01.2016 - 09.2019
- Provides strategic onsite operational support for 20 stores in the Southeast market
- Creates strong partnerships with store leadership teams and functional groups often coordinating the onboarding and training of Operations Coordinators and ASMs
- Ensures consistency and compliance with a strong focus on operational initiatives and standardization of operational processes and procedures
Sales Manager
Tiffany & Co
01.2007 - 01.2016
- Recruited and hired a high performing store team; developing relationships with top talent at competitors in the process
- Acted as the lead brand ambassador in the community to solicit new business
- Championed a culture of service excellence resulting in Store of the Year Award
- Bal Harbour, FL Exceeded sales plans and profitability targets through effective leadership, development and support of store sales and operations
- Developed individual action plans that increased client contact resulting in a 19% increase in total client base
- Drove client contacts into double digit sales growth year by year, elevating store volume to Top 25 door in the company
- Analyzed store clientele and worked with regional specialists to improve inventory assortments and increase product turn
District Sales Manager
Awarded, Starboard Cruise Services, Louis, Moet
11.2005 - 01.2007
- Store of The Year in, Administered all aspects of sales and operations for nine Carnival Cruise Ships with annual sales volume of $90 million
- Achieved year over year sales increases at a rate of 9%
- Developed operational budgets, monthly operational reviews, and weekly reports for Vice President of Operations
- Improved concessionaire relationship leading to renewal of a multi-million dollar contract with Carnival Cruise Lines
Store Team Leader & Executive Team Leader
Target Corp
01.1999 - 01.2005
- Upheld the quality and productivity of every aspect of more than $42 million in sales with 180+ team members
- Annually exceeded company guest service score ratings
- Consistently maintained highest productivity ratio in the state of Florida
- Delivered year over year sales increases ranging from 5% to 7% in a mature market store
Education
Diamond Essentials And Certified Diamond Grader Six Sigma Green Belt -
Gemological Institute of America
Carlsbad, CABachelor of Science - Business Administration – Management
University of Florida
Gainesville, FL12.1998
Skills
- Operations Management, Oversight, & Reporting
- Budget and People Management
- Strategic Process Planning
- Standard Operating Procedures Creations & Implementation
- Group Leadership
- Process Improvement Initiatives
- Project Estimation and Execution
Affiliations
High achieving, motivated individual with 20 years of retail management experience ranging from big box to multi-unit and luxury retail. Strong focus on sales growth, client development, and process management.
Timeline
Group Director, Boutique Retail Operations
CHANEL
09.2019 - Current
Market Operations Manager
Tiffany & Co
01.2016 - 09.2019
Sales Manager
Tiffany & Co
01.2007 - 01.2016
District Sales Manager
Awarded, Starboard Cruise Services, Louis, Moet
11.2005 - 01.2007
Store Team Leader & Executive Team Leader
Target Corp
01.1999 - 01.2005
Diamond Essentials And Certified Diamond Grader Six Sigma Green Belt -
Gemological Institute of America
Bachelor of Science - Business Administration – Management
University of Florida
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