Jean Ann Basuil
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Support Coordinator
Lumenis, BE
07.2022 - 12.2023
- Support a highly energetic and results orientated sales and service team.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
Licensed Esthetician
Owner Of Beaute' Of Karizma (Part-time)
12.2019 - 12.2023
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Enhanced spa revenue by upselling products and services during client consultations.
- Improved clientele retention with exceptional customer service and follow-up care.
Customer Service Coordinator
Boston Scientific
09.2007 - 10.2021
- Opportunities to work many job roles with the company as Customer Care Specialist, Quality Technician, Quality Assurance Analyst and Service Material Specialist.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Conducted root cause analysis on recurring material issues, implementing corrective actions to prevent reoccurrence.
- Provided support during audits, compiling necessary documentation related to material sourcing and handling practices.
Server
QPot Korean BBQ And Hot Pot (Part-time)
04.2016 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk /Night Auditor
Homewood Suites By Hilton (Part-time)
02.2009 - 11.2013
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Licensed Esthetician - Esthetics
The Salon Professional Academy
San Jose, CA02.2019
Bachelor of Science - Business Management
University of Phoenix
San Jose, CA 07.2016
Skills
- Exceptional Customer Service
- Interpersonal Skills
- Hospitality Best Practices
- Multitasking Abilities
- Organizational Skills
- Strong Work Ethic
- Positive Attitude
- Team Player
Timeline
Customer Support Coordinator
Lumenis, BE
07.2022 - 12.2023
Licensed Esthetician
Owner Of Beaute' Of Karizma (Part-time)
12.2019 - 12.2023
Server
QPot Korean BBQ And Hot Pot (Part-time)
04.2016 - 03.2020
Front Desk /Night Auditor
Homewood Suites By Hilton (Part-time)
02.2009 - 11.2013
Customer Service Coordinator
Boston Scientific
09.2007 - 10.2021
Licensed Esthetician - Esthetics
The Salon Professional Academy
Bachelor of Science - Business Management
University of Phoenix