Jean Ann Hill
RAYMOND,Maine
Summary
Results-oriented professional specializing in care coordination and client relationship management. Expertise in issue resolution and enhancing client satisfaction through effective communication and problem-solving. Experienced in financial statement analysis and administrative tasks, ensuring accuracy and efficiency. Committed to continuous improvement and adaptability, demonstrating a strong work ethic and the ability to quickly master new skills.
Overview
13
13
years of professional experience
Work History
LLC MANAGEMENT
LESLIE A HILL
RAYMOND, Maine
04.2016 - 05.2026
- Reviewed monthly financial statements for accuracy, ensuring compliance and timely submission.
- Managed office communications and scheduling, streamlining processes for phone management, document filing, and correspondence preparation.
- Resolved customer issues through knowledgeable, friendly service to enhance customer satisfaction.
- Executed daily tasks with precision and efficiency.
Director of Activities
Spring Creek Assisted Living
Bellingham, Washington
03.2016 - 08.2016
- Developed and implemented engaging activity programs for residents' enjoyment.
- Evaluated resident feedback to improve activity offerings continuously.
- Managed supplies and resources for various recreational programs.
- Fostered relationships with local organizations for partnership opportunities.
Residential Care Coordinator
Spring Creek Assisted Living
Bellingham, Washington
06.2013 - 06.2015
- Coordinated resident care plans with healthcare providers and family members.
- Managed daily schedules for residents' medical appointments and activities.
- Facilitated family meetings to discuss resident care updates and concerns.
- Provided emotional support to patients dealing with difficult health issues.
- Conducted initial assessments and evaluations of patient's needs.
Certified Residential Medication Aide
Woodway Assisted Living
Bellingham, Washington
04.2013 - 05.2015
- Administered medications to residents following prescribed schedules.
- Monitored resident health and reported changes to nursing staff.
- Maintained accurate records of medication distribution and any changes or refills ordered by physicians.
- Communicated with pharmacy staff regarding medication orders and refills.
- Ensured proper disposal of expired or unused medications according to regulations.
Education
Certified Nursing Assistant - Nursing
Cape Cod Community College
West Barnstable, MA04-2011
Skills
- Care coordination
- Medication administration
- Activity program development
- Project management
- Budget management
- Policy compliance
- Client relationship management
- Building partnerships
- Analytical problem solving
- Detail orientation
- Time management
- Composure under pressure
Timeline
LLC MANAGEMENT
LESLIE A HILL
04.2016 - 05.2026
Director of Activities
Spring Creek Assisted Living
03.2016 - 08.2016
Residential Care Coordinator
Spring Creek Assisted Living
06.2013 - 06.2015
Certified Residential Medication Aide
Woodway Assisted Living
04.2013 - 05.2015
Certified Nursing Assistant - Nursing
Cape Cod Community College