Monique Annan
San Antonio,TX
Summary
Licensed Master Social Worker and LCSW Candidate with a focus on biopsychosocial assessments and care coordination for vulnerable populations. Proficient in identifying barriers to care and leveraging community resources to develop and implement effective, individualized care plans that support positive health outcomes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Director of Social Work / Clinical Care Management
B. BETTER – QUALITY CARE MANAGEMENT SERVICES
San Antonio, Texas
08.2024 - Current
- Develop, implement, monitor, and revise individualized plans of care based on client needs, functional status, provider recommendations, caregiver capacity, safety concerns, and available resources.
- Conduct comprehensive biopsychosocial, functional, behavioral, environmental, caregiver, and social-needs assessment for clients with complex health and psychosocial concerns.
- Provide ongoing case management and care coordination for older adults, individuals with disabilities, individuals with autism, clients with cognitive impairment, and individuals with chronic behavioral or health-related needs.
- Coordinated services across the continuum of care with healthcare providers, behavioral health professionals, caregivers, residential providers, community agencies, and service partners to ensure comprehensive client support.
- Routinely assess client status, progress, service utilization, and barriers to care and initiate changes to interventions, providers, referrals, or services when progress is static or regressive.
- Identify clinical, psychosocial, environmental, financial, caregiver, transportation, and community-resource barriers that may affect treatment adherence, safety, health outcomes, or quality of life.
- Advocated for clients and families, enhancing access to healthcare, behavioral health, community, nutritional, disability, and social-service resources.
- Facilitate continuity of care by maintaining communication among clients, families, caregivers, providers, and community organizations.
- Conduct home, residential, and community-based assessments to evaluate functional needs, environmental safety, caregiver support, and appropriateness of current services.
- Arrange referrals and coordinate services for behavioral health, nutrition, caregiver support, community integration, independent living, and other identified needs.
- Monitored service effectiveness and individual outcomes, identifying opportunities for care-plan modification and quality improvement based on findings.
- Communicate with healthcare providers and outside organizations regarding service recommendations, authorization concerns, continuation of services, and changes in client needs.
- Apply person-centered, strengths-based, trauma-informed, culturally responsive, and evidence-informed social work approaches.
Social Work Intern / Student Support Specialist
COMMUNITIES IN SCHOOLS OF SAN ANTONIO / AMERICORPS
San Antonio, Texas
08.2023 - 06.2024
- Managed an assigned caseload of approximately 5–15 students, providing individualized social, emotional, behavioral, academic, and family support.
- Provided individual and group interventions addressing coping skills, emotional regulation, school engagement, behavior, relationships, and social functioning.
- Monitored student progress and adapted interventions to align with evolving needs and circumstances.
- Conducted needs assessments to identify psychosocial, behavioral, family, environmental, and resource barriers impacting student functioning.
- Coordinated services across multiple support domains and connected students and families with school-based and community resources.
- Collaborated with families, school personnel, social-service providers, and community organizations to promote continuity and effectiveness of services.
- Advocated for student and family needs, promoting self-determination, resilience, and access to appropriate supports.
- Maintained accurate, confidential, and timely documentation of contacts, interventions, referrals, outcomes, and follow-up activities.
- Participated in interdisciplinary consultation, supervision, case review, and professional development.
Clinical Social Work Intern
JEWISH FAMILY SERVICE OF SAN ANTONIO
San Antonio, Texas
08.2022 - 05.2023
- Provided supervised clinical social work services to approximately 20–25 clients per week.
- Conducted comprehensive biopsychosocial assessments addressing behavioral health, family, psychosocial, environmental, and functional needs.
- Developed individualized treatment plans with measurable goals based on assessment findings and client priorities.
- Provided individual therapeutic interventions, supportive counseling, psychoeducation, and resource coordination.
- Routinely assessed clinical progress and adjusted goals, treatment strategies, or referrals when indicated.
- Identified barriers to emotional health, treatment participation, family stability, social functioning, and overall well-being, facilitating targeted interventions.
- Collaborated with families, schools, healthcare providers, and community organizations to facilitate continuity of care.
- Educated clients and families on coping strategies, behavioral health, emotional wellness, community resources, and self-management to enhance treatment outcomes.
Education
Master of Business Administration (MBA) -
University of Phoenix
Tempe, AZ10-2026
Master of Social Work (MSW) -
Widener University
Chester, PAMaster of Education (M.Ed.) - Adult Education, Training & Curriculum Development
University of Phoenix
Tempe, AZBachelor of Arts (BA) - English – Linguistics
University of Phoenix
Tempe, AZSkills
- Clinical Case Management
- Care management
- Care Coordination
- Continuum of Care
- Biopsychosocial Assessment
- Psychosocial Assessment
- Care Plan Development
- Care Plan Implementation
- Progress Monitoring
- Reassessment
- High-risk support
- Discharge Planning
- Care transition
- Interdisciplinary Collaboration
- Member Advocacy
- Family/ Caregiver Support
- Provider Communication
- Member Education
- Resource coordination
- Social Determinants of Health
- Behavioral Health
- Clinical Documentation
- Outcome Monitoring
- Quality Improvement
- Functional Assessment
- Chronic Care Support
- Medicaid Resource Navigation
- Electronic case management
- Electronic records
- Clinical Judgment Critical Thinking Independent Decision-Making Member Advocacy Interdisciplinary Communication Relationship Building Case Prioritization Problem Solving Documentation Accuracy Time Management Cultural Responsiveness Client Engagement Confidentiality Adaptability Lifelong learning
Certification
Licensed Master Social Worker (LMSW), Texas - Texas Behavioral Health Executive Council, Licensed Master Social Worker (LMSW), Pennsylvania - Pennsylvania Department of State, Bureau of Professional and Occupational Affairs, LCSW Candidate - Completing supervised clinical practice requirements toward Texas Licensed Clinical Social Worker licensure
SPECIALIZED CASE MANAGEMENT EXPERIENCE
- Older Adults, Dementia & Cognitive Health: - Assess functional, psychosocial, cognitive, environmental, caregiver, safety, and community-support needs. - Develop individualized strategies supporting aging in place, independence, activities of daily living, caregiver involvement, social participation, and quality of life. - Coordinate healthcare, behavioral health, nutritional, social-service, and community resources based on identified needs. - Monitor changes in cognition, functioning, caregiver capacity, or safety and recommend adjustments to services when indicated.
- Autism & Developmental Disabilities: - Provide assessment, care coordination, psychoeducation, behavioral support, and independent-living interventions for children and adults with autism and developmental disabilities. - Address functional independence, medication adherence, communication, social functioning, behavioral concerns, caregiver needs, employment readiness, and community integration. - Collaborate with families, schools, residential providers, and community organizations to support consistent care and improved outcomes.
- Behavioral Health & Clinical Social Work: - Conduct biopsychosocial assessments, treatment planning, progress monitoring, supportive counseling, psychoeducation, crisis assessment, and referral coordination. - Utilize person-centered, trauma-informed, strengths-based, culturally responsive, and solution-focused approaches. - Identify changes in functioning or treatment progress and revise interventions or recommend additional services when clinically appropriate.
QUALITY IMPROVEMENT & OUTCOME MANAGEMENT
- Collect and monitor individualized outcome information to evaluate progress and service effectiveness. - Review clinical, functional, behavioral, and psychosocial information to identify unmet needs and opportunities for intervention. - Use assessment and outcome findings to support care-plan modification and evidence-informed decision-making. - Identify barriers, gaps in services, and care-coordination challenges that may interfere with successful outcomes. - Maintain documentation supporting continuity, accountability, interdisciplinary communication, and quality of care. - Participate in continuing professional education related to healthcare, social work, behavioral health, aging, autism, disability services, and care management.
CLINICAL & HEALTHCARE KNOWLEDGE
Case Management | Managed Care Principles | Behavioral Health | Healthcare Social Work | Medicaid Resource Navigation | Chronic Health Conditions | Aging in Place | Dementia & Alzheimer’s Care | Autism Spectrum Disorder | Developmental Disabilities | Caregiver Support | Social Determinants of Health | Health Equity | Client Advocacy | Crisis Intervention | Psychoeducation | Community Resources | Treatment Planning | Care Transitions | Functional Independence | Cultural Humility | Confidentiality | Ethics
Timeline
Director of Social Work / Clinical Care Management
B. BETTER – QUALITY CARE MANAGEMENT SERVICES
08.2024 - Current
Social Work Intern / Student Support Specialist
COMMUNITIES IN SCHOOLS OF SAN ANTONIO / AMERICORPS
08.2023 - 06.2024
Clinical Social Work Intern
JEWISH FAMILY SERVICE OF SAN ANTONIO
08.2022 - 05.2023
Master of Business Administration (MBA) -
University of Phoenix
Master of Social Work (MSW) -
Widener University
Master of Education (M.Ed.) - Adult Education, Training & Curriculum Development
University of Phoenix
Bachelor of Arts (BA) - English – Linguistics
University of Phoenix