Jean Castillo
East Orange
Summary
Dynamic professional with a proven track record in customer service and operations management, notably with the US Air National Guard. Skilled in employee relations, conflict resolution, and effective problem-solving. Demonstrated ability to enhance customer satisfaction and streamline communication, ensuring operational excellence. Holds a valid driver's license and excels in emergency response, embodying flexibility and adaptability in dynamic environments.
Overview
8
8
years of professional experience
Work History
Valet Driver
Lantern Hill Senior Citizen Community
09.2024 - Current
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Paraprofessional Substitute
Kelly Educational Services
09.2024 - Current
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
- Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
Rideshare Driver
Uber And Lyft
12.2019 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Operations Manager
US Air National Guard
03.2017 - 03.2023
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Associate in Occupational Studies - Media Arts
The New York Conservatory For Dramatic Arts
New York, NY05-2024
Associates in Occupational Studies - Film And Video Production
The New York Conservatory For Dramatic Arts
New York, NY05-2023
Skills
- Excellent customer service
- Excellent navigation
- Patience and composure
- Flexibility
- Customer engagement
- Employee relations and conflict resolution
- Valid Driver's license
- Adaptable to change
- Emergency response
- Effective problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Valet Driver
Lantern Hill Senior Citizen Community
09.2024 - Current
Paraprofessional Substitute
Kelly Educational Services
09.2024 - Current
Rideshare Driver
Uber And Lyft
12.2019 - Current
Operations Manager
US Air National Guard
03.2017 - 03.2023
Associate in Occupational Studies - Media Arts
The New York Conservatory For Dramatic Arts
Associates in Occupational Studies - Film And Video Production
The New York Conservatory For Dramatic Arts
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