Jean Carlos Alcantara Brito
Paterson,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sub Manager
Westport Mundi Corp
09.2019 - Current
- Enhanced team efficiency by streamlining processes and implementing new workflow strategies.
- Increased customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed a team of employees, providing necessary training and mentorship for their professional growth.
- Developed strong relationships with key clients, ensuring retention and repeat business.
- Collaborated with various departments to create cohesive plans for company-wide initiatives and projects.
- Implemented inventory control measures, reducing loss from theft or damage while maintaining stock levels.
- Maintained a clean, organized store environment that promoted both employee productivity and customer satisfaction.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Skills
- Decision-Making Capabilities
- Workforce Management
- Policy Implementation
- Staff Development
- Performance Management
- Operations Management
- Staff Management
- Team Leadership
- Customer Relationship Management (CRM)
- Lead Generation
Certification
- Certified [ osha ], [industrial truck driver ] - [2020]
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sub Manager
Westport Mundi Corp
09.2019 - Current
- Certified [ osha ], [industrial truck driver ] - [2020]
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