Jean Carlos Cotto-Santana
Martinsburg,WV
Summary
Dedicated and hardworking part-time employee and full-time student majoring in Cybersecurity and Networking. Also serving as a security guard, demonstrating a strong commitment to safety and security. Currently pursuing a career as a cybersecurity analyst with a focus on government-level positions. Proven ability to manage multiple responsibilities effectively and apply security principles in both physical and digital environments. Seeking opportunities to leverage skills and knowledge in protecting critical information systems and contributing to national security
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
01.2024 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Demonstrated attention to detail when documenting incidents or suspicious activities, providing accurate and comprehensive reports for client records and future reference.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Checked and verified photo identification prior to granting facility access.
Sales Associate
Sheetz
06.2022 - 04.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Handled high volumes of cash transactions securely, minimizing discrepancies in cash handling operations.
- Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Utilized exceptional customer service skills to satisfy all needs.
Education
Bachelor of Science - CIS: Cybersecurity And Networking
Shepherd University
Shepherdstown, WV05.2026
High School Diploma -
Martinsburg High School
Martinsburg05.2022
Skills
- CCTV Surveillance
- Debugging
- Software Installation
- Network configuration
- System diagnostics
- Excellent Communication
- Computer Skills
- Organization and Time Management
- Customer Service
Certification
- First Aid/CPR Certified - American Heart Association
- Guard Card License - Maryland State Police
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal
01.2024 - Current
Sales Associate
Sheetz
06.2022 - 04.2024
Bachelor of Science - CIS: Cybersecurity And Networking
Shepherd University
High School Diploma -
Martinsburg High School
Similar Profiles
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Morris SiverandMorris Siverand
GSOC Analyst at Allied UniversalGSOC Analyst at Allied Universal
Leydi Diana BrownLeydi Diana Brown
Corporate Station Instructor at Noam TLECorporate Station Instructor at Noam TLE