Hi, I’m
Jean Louisgene
Investigator
West Haven,CT
Summary
Dedicated Investigator focused on protecting the rights, liberty and dignity of all clients through superior investigation of crimes and offenses. Collaborate with the Defense team in assisting attorneys in investigations of crimes against people, property, and organized crime.
Overview
16
years of professional experience
7
years of post-secondary education
8
Certificates
Work History
Global Help Desk Services, INC
Help Desk Analyst
11.2022 - Current
Job overview
- Created support service tickets and used web-based ticketing systems to track and deliver support services
- Maintained Microsoft Active Directory including new hires
- Installed and set-up of new hardware, software, network printers, and peripheral equipment.
- Handled over 50 tickets per day
- OneDrive migrations for Sompo International (4000 Users)
- O365 and Microsoft Authenticator migration for company Deployed Resources.
- Performed tests of functionality, security, and performance of different workstations and devices
- Configured hardware and granted system permissions to new employees
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Investigated and resolved incidents of unauthorized access to sensitive information
- Worked with other teams to enforce security of applications and systems
Ford Motor Company, Ford of Branford
Sales Consultant
08.2021 - 11.2022
Job overview
- Cultivate relationships with new customers to achieve sales weekly and monthly objectives and provide insight into new products, features, and options
- Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
Fordham University
Desk Supervisor
07.2010 - 08.2021
Job overview
- Managed 30 plus personnel, developed and trained staff, established and monitored goals, conducted performance reviews
- Interacted with Fordham community and clients professionally by phone, email, or in-person to provide information and direction
- Proactively identify vulnerabilities, management/policy deficiencies, and other crime conductive conditions
- Reviewed and prepared reports of criminal investigations detailing the multifarious, contributing cause or causes and recommendations to prevent similar future occurrences
- Performed tests of functionality, security, and performance of various software and devices
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions
- Monitored video software and regulated access control to protect and secure campus property and people
- Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations.
Summit Security Services/Fordham University
Patrol Officer
07.2007 - 07.2010
Job overview
- Received dispatched calls for service to help prevent crime, aid campus and none campus personnel needing assistance
- Perform on the scene investigation regarding incidents and crimes, including evidence collection and witness statements
- Investigated allegations of employee misconduct, reported findings, and coordinated disciplinary actions
- Regulated traffic, enforcing on campus traffic laws, investigated traffic accidents, and assist motorist in need of help and assistance
- Assisted EMS personnel firefighters, animal control, and City departments as required
- Conducted regular campus security patrols and handled all incidents promptly to maintain overall safety for staff, students, and visitors.
Education
University of PhoenixPhoenix, AZ
Bachelor of Science from Criminal Justice With An Intrest Cyber Crimes
07.2016 - 05.2020
Advanced IT Training Scholarship Program
07.2020 - Current
Skills
Desktop support
Excellent Communication
Wireshark software
Data security
Deductive reasoning skills
Critical thinking skills
Remote System Analysis
Support Ticket System Management
Network Infrastructure Monitoring
Certification
CompTIA IT Fundamentals
Timeline
Godoy, Ballistics Trauma: Understanding Gunshot Wounds
10-2023
Godoy, Child Abuse: Beyond the Basics
10-2023
Godoy, Head Trama, Comprehension and Intoxication: What to look for in every case.
09-2023
Help Desk Analyst
Global Help Desk Services, INC
11.2022 - Current
Sales Consultant
Ford Motor Company, Ford of Branford
08.2021 - 11.2022
Advanced IT Training Scholarship Program
07.2020 - Current
University of Phoenix
Bachelor of Science from Criminal Justice With An Intrest Cyber Crimes
07.2016 - 05.2020
Desk Supervisor
Fordham University
07.2010 - 08.2021
Patrol Officer
Summit Security Services/Fordham University
07.2007 - 07.2010