Jean D Point Du Jour
IT Support Technician
Brooklyn,NY
Summary
I am a technically skilled IT technician with 10+ years of experience in computer networks and systems maintenance. I have a technical knowledge of TCP/IP protocol, general networking, Windows, and MacOS, Virtualization Software, Telecom transmission, and Windows Network System. I have an Associate degree in Information Technology and possess various related certifications. I have developed strong interpersonal skills and can multitask effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Consultant and Computer Repair
Self-employed
NYC, NY
Feb.2018 - Current
- Upgrade Hardware and Software .
- Replace and Configure PC Hardware.
- Installing Network Components.
IT Field Support Technician
NATCOM /Telecom
02.2012 - 01.2015
- Transmission Dept. and IP Dept. Configure Switch and OSN 500, 2500, 3500 Establish ROAMING Connection with other Phone Carriers. Configure Micro-Wave 5 GHz; Use the T-2000 Software to create Link between NodeB with 3G BTS Create Protection between links Via Optical Fiber to avoid network breakdown Management and File Server and manage the network Topology. Splicing and Measuring Optical Fiber using an enclosure to Extend cables. Monitoring the network and work with the IP Dept Creation and Configuration Customer Access Point. Configuration of 3G and 4G Equipments.
IT Support Technician
Qualitech Computer System
12.2009 - 08.2011
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configuring Voip Equipments and monitoring Voice Quality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
Hardware Computer Repair Technician
L&M Computer Services
02.2005 - 10.2006
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
Associate of Science - Information Technology
CFPH CANADO TECHNIQUE
P-au-P, Ouest Haiti06.2012
Skills
- Emergency Repairs
- Problem Diagnostics
- Machine Reassembly
- Component and Circuit Testing
- Functionality Testing
- Windows 10
- Mac OS
- VM Ware
Certification
- How to Build Your Own Computer .
- IT Management - Software and Databases .
- Working as an IT Support Technician .
- Computer Networking - Digital Network Security .
- Introduction to Windows Server Administration .
Timeline
IT Consultant and Computer Repair
Self-employed
Feb.2018 - Current
IT Field Support Technician
NATCOM /Telecom
02.2012 - 01.2015
IT Support Technician
Qualitech Computer System
12.2009 - 08.2011
Hardware Computer Repair Technician
L&M Computer Services
02.2005 - 10.2006
Associate of Science - Information Technology
CFPH CANADO TECHNIQUE
- How to Build Your Own Computer .
- IT Management - Software and Databases .
- Working as an IT Support Technician .
- Computer Networking - Digital Network Security .
- Introduction to Windows Server Administration .
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