Michael Erdei
Fort Wayne,Indiana
Summary
Veteran Computer Repair Technician offering over 30 years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
39
39
years of professional experience
Work History
Computer Repair Technician
IBM
12.1982 - 05.2022
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Associate of Applied Science - Electronic Engineering Technology
National Institute of Technology
Livonia Michigan11.1982
Skills
- Hardware Repair
- Hardware Installation
- Hardware troubleshooting
- Network configuration
- Technical Support
- System Upgrades
- Computer Assembly
- Network Troubleshooting
- Incident Management
- Emergency Repairs
Timeline
Computer Repair Technician
IBM
12.1982 - 05.2022
Associate of Applied Science - Electronic Engineering Technology
National Institute of Technology