JeaneLee Branscum
Warner Robins,GA
Summary
Reliable Security Forces Member with 5 years' experience providing insight and security assistance in the United States Air Force. Knowledgeable about tactical drills, battle procedures, convoys and military operations. Having Law Enforcement and Security in my background gives me a sense to provide safety first. Working as an Assistant Volleyball Coach has given me the experience to mentor and work with young adults. Working in restaurants has provided me with the best customer service while learning to also handle money.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Indiana State Prison
Michigan City, Indiana
05.2024 - 05.2025
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Server
Bob Evans Restaurant
04.2023 - 04.2024
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Darden
08.2022 - 02.2023
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assistant Volunteer Coach
Northside High School
05.2019 - 10.2022
- Mentored and encouraged young adult females to develop strong work ethic by being positive role model and practicing skills regularly.
- Assessed player abilities and assigned positions according to individual strengths.
- Established professional relationships with team members and coaches.
- Attended games to gauge player talent and create new gameplay strategies.
- Implemented team practice, meeting, and game schedules and communicated important information to players, staff, and families.
- Created and utilized training drills to improve team cohesiveness and performance.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
Security Forces Member
Air Force
07.2017 - 07.2022
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Worked within strict timeframes and deadlines.
- Explained benefits, features and recommendations to maximize client retention.
- Consulted with customers regarding needs and addressed concerns.
- Detected and reported unauthorized personnel and activities.
- Answered non-emergency and emergency calls for assistance.
- Conducted operations using various light and heavy infantry weapons and tactics.
Education
Bachelor of Arts - Human Servies
Southern New Hampshire University
Manchester, NH08-2024
Some College (No Degree) - Criminal Justice
University of Arizona
Tucson, AZSome College (No Degree) - Early Childhood Education
Edison State Community College
Piqua, OHSkills
- First Aid and Safety
- Time Management
- Respectful and Compassionate
- Dependable and Responsible
- Verbal and Written Communication
- Flexible Schedule
- Community Activities
- HIPAA Compliance
- Incident Reporting
- Multitasking and Organization
Education
true
Timeline
Correctional Officer
Indiana State Prison
05.2024 - 05.2025
Server
Bob Evans Restaurant
04.2023 - 04.2024
Server
Darden
08.2022 - 02.2023
Assistant Volunteer Coach
Northside High School
05.2019 - 10.2022
Security Forces Member
Air Force
07.2017 - 07.2022
Bachelor of Arts - Human Servies
Southern New Hampshire University
Some College (No Degree) - Criminal Justice
University of Arizona
Some College (No Degree) - Early Childhood Education
Edison State Community College