Jeanell Fitzpatrick
Mesquite,TX
Summary
Visionary Executive Director ~ Top performer and trainer in her region, is a catalyst for change and growth. Her strategic leadership and operational excellence, coupled with her passion for senior living, have led to a significant culture change in her 189-unit community. She has extended her influence to 14 new communities, guiding new associates towards growth and impactful outcomes. With over 20 years of leadership experience, she has consistently delivered innovation, fostered high-performing teams, and cultivated meaningful partnerships. Versatile strategist recognized for increasing occupancy rates and renewals. Manage tenant relations to improve bottom line results and resolve complex issues.
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Director
The Apespewood Company
Plano, TX
08.2024 - Current
- Led strategic initiatives to enhance resident satisfaction and community engagement.
- Developed and implemented operational policies to improve overall efficiency and service quality.
- Mentored management staff, fostering leadership skills and professional growth within the organization.
- Analyzed financial performance metrics to drive budgetary planning and resource allocation decisions.
- Enhanced marketing strategies resulting in increased community visibility and resident enrollment rates.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Led the team to increase occupancy by 12+ and stabilization 93%.
- Worked to meet Occupancy goals and was able to adjust the strategy to achieve our budgeted revenue goals.
Executive Director
SAGORA SENIOR LIVING
Carrollton, TX
01.2023 - 08.2024
- Successfully manages all aspects of a Luxury Senior Living community in Carrollton.
- Runs the daily operations for a 189-unit senior living community, ensuring high standards, satisfaction, and regulatory compliance.
- Develop and implement strategic plans to achieve financial targets and operational excellence, resulting in 22.86% per month in revenue growth.
- Leads a team of 38 staff members, including department heads, and administrative personnel, fostering a collaborative and supportive work environment.
- Implement innovative resident programs and services to enhance quality of life and community engagement, resulting in increased resident satisfaction scores.
- Oversee marketing and sales efforts, driving occupancy rates to 80.98% and maintaining strong relationships with prospective residents and their families.
- The community has grown by an impressive 29.03% in the last 1.5 years.
- Fiscally responsible for all aspects of the community including providing input for the annual budget.
Executive Director
SILVERTREE RESIDENTIAL
Dallas, TX
01.2020 - 01.2022
- Execute marketing strategies to build a brand for Senior living communities in Dallas.
- Direct multi-million-dollar renovation project. Managing contractors, administrators, marketers, and vendors.
- Conduct routine facility visits to ensure operational and quality standards of care are being provided and practiced.
- Work with the facility administrators to ensure operational, clinical, and financial standards, systems and practices are in place.
- Build relationships with outreach programs, at-risk communities, and diverse cultures.
- Monitor property and recommendations to improve marketing retention activities and review occupancy status.
- Inspect properties to ensure the highest standards are maintained. Served as a Secret Shopper.
- Conduct periodic inspection of vacant apartments for market-ready condition.
- Establish communication systems involving transactions between Community Managers and the corporate office.
- Accomplishments:
- Increased occupancy from 80% to 96.53%. Built a team of community partners during COVID-19.
- Optimized brand in Dallas building a strong community of residents.
- Through successful marketing programs increased efficiency in 6 months.
Senior Manager
BRIDGE PROPERTY MANAGEMENT
Lewisville Texas
01.2018 - 01.2020
- Under the direction of the Executive Management led the company policies and procedures related to property management.
- Recruited, trained, and supervised leasing agents and support personnel and maintained the physical asset and performance of 362 units.
- Responsible for financial, eviction, delinquent, leasing agents, training, work orders, supervised 7 employees.
- Accomplishments:
- Resolved unexpected problems and handled priority changes in a fast-moving, fluid environment.
- Optimized the leasing renewal rate by 20%
- Successfully collected 98% of delinquent accounts.
Regional Director of Operations
EXODUS INVESTMENT GROUP
Phoenix Arizona
01.2015 - 01.2018
- Directed the operation of this 82-unit property collaborating with the investment and management team.
- Built a strategic plan to renovate property and marketing appeal.
- Managed assets for investors increasing leasing and occupancy.
- Accomplishments:
- Played a key role building reputation, demographics, and curb appeal within 1 year.
- Successfully sold property from original cost of $832K to $2.4 Million.
Regional/Homes Program Partner/Director
GENESIS RESIDENTIAL/AML RESIDENTIAL
El Mirage Arizona
01.2013 - 01.2015
- Managed 90 homes in Arizona including administrative policies, compliance with government agencies. Developed processes to ensure all sites stayed in compliance.
- Conducted file audits and completed Quality Assurance Checks.
- Managed and reviewed budgeting, Accounting, & P&L.
- Supervised and coordinated preparation of annual operating and capital budgets.
- Worked with government agencies ensuring all policies were followed for 90 at-risk children and a team of 8 employees.
- Hired, trained, and supervised, staff meeting company policies and directives.
- Monitored, assisted, and made recommendations to improve marketing activities.
- Reviewed property audits, accounting, and maintenance areas to ensure compliance with established policies.
- Inspected properties to ensure the highest standards are maintained; evaluated maintenance, grounds, and housekeeping operations. Conducted periodic inspection of vacant apartments for market-ready condition.
Education
University of Phoenix
Tempe, AZWestford College of Real Estate
Skills
- Asset Management
- Analysis marketing
- Cost analysis
- Asset preservation
- General accounting
- Risk/Loss Mitigation
- Yardi
- CRM
- PCC
- Analytics
- Budgeting and financial management
- Project management
Certification
- Certified Occupancy Specialist, Best Senior Living 2023,2024, 2025 from A Place for Mom, Great Place To Work-Certified Nov 2023-Nov 2024 USA, Volunteer of the Year from the City Of Carrollton 2023, and Top 12 Women to Know in 2021 (Courageous Woman Magazine).
- Community Service Award Winner 2022
Timeline
Executive Director
The Apespewood Company
08.2024 - Current
Executive Director
SAGORA SENIOR LIVING
01.2023 - 08.2024
Executive Director
SILVERTREE RESIDENTIAL
01.2020 - 01.2022
Senior Manager
BRIDGE PROPERTY MANAGEMENT
01.2018 - 01.2020
Regional Director of Operations
EXODUS INVESTMENT GROUP
01.2015 - 01.2018
Regional/Homes Program Partner/Director
GENESIS RESIDENTIAL/AML RESIDENTIAL
01.2013 - 01.2015
Westford College of Real Estate
University of Phoenix