Kyle Forgey
Goodyear,AZ
Summary
Strategic hospitality leader with over 20 years of experience driving revenue growth and enhancing customer satisfaction. Led cross-functional teams to optimize costs and improve operational efficiency. Cultivated high-performing teams committed to delivering exceptional guest experiences.
Overview
24
24
years of professional experience
Work History
Executive Director of Operations
Xanterra Parks & Resorts
Yellowstone National Park
01.2021 - Current
- Strategically oversee an expansive portfolio comprising nine upscale resorts, encompassing 2,300 guest rooms, 1,800 campground sites, 30 Food and Beverage outlets, 9 Retail Stores, and a high-performing Activities/Transportation Department.
- Developed and implemented revenue initiatives that significantly increased revenue and established effective cost-saving strategies.
- Surpassed financial and performance targets across diverse revenue streams, enhancing operational excellence at Xanterra Parks & Resorts.
- Coordinated cross-functional teams to ensure seamless guest experiences while meeting National Park Service standards.
Resort Manager
Wyndham Ocean Boulevard
Myrtle Beach, SC
01.2019 - 01.2021
- Led seamless orchestration of day-to-day operations for a prestigious 600-room full-service oceanfront resort, presiding over 10 accomplished direct reports.
- Curated exceptional guest experience, driving consistently high guest satisfaction scores.
- Developed an integrated operational model that unified diverse departments, enhancing collaboration and contributing to a 15% increase in year-on-year revenue.
General Manager
Ridgeline Hotel and Trendz at the Park – Delaware North Companies
Estes Park, CO
01.2017 - 01.2019
- Direct oversight for all facets of a comprehensive full-service Hotel, Conference Center, offsite retail enclave, and culinary operation.
- Surpassed financial goals while elevating guest satisfaction to new levels.
- Led a transformative multi-room and restaurant renovation within an $8 million budget.
General Manager
Kalaloch Lodge - Delaware North Companies
Forks, WA
01.2015 - 01.2017
- Led operations of full-service resort on Pacific Ocean, enhancing guest experience and operational efficiency.
- Established strong partnership with National Park Service, ensuring compliance and operational excellence across all fronts.
- Directed financial strategy, achieving consistent year-over-year growth and exceeding financial goals.
Area General Manager
West Yellowstone Hotels, Explorer Cabins, and Holiday Inn - Delaware North Companies
Yellowstone National Park
01.2012 - 01.2015
- Direct oversight for West Yellowstone Hotels, Explorer Cabins, and the esteemed Holiday Inn.
- Coordinated operations across three diverse properties, aligning operational excellence with the unique character of West Yellowstone Holiday Inn.
- Ensured seamless guest experiences through operational expertise and effective management.
Regional Manager of Operations
Xanterra Parks and Resorts
Yellowstone National Park
01.2003 - 01.2012
- Orchestrated operations within Old Faithful Region, managing experience for 3 million annual visitors.
- Led a dynamic team dedicated to enhancing guest experiences across 800 rooms, six Food and Beverage establishments, four retail outlets, and employee housing.
- Cultivated alliance with National Park Service, ensuring compliance with directives across multiple departments.
Education
Hospitality & Recreation -
University of Phoenix
Skills
- Operational Leadership
- Financial Management
- Strategic Planning
- Project Management
- Process Improvement
- Regulatory Expertise
- Asset Management
- Cross-functional collaboration
- Interdepartmental Coordination
- Guest experience management
- Client engagement
- LMS- Front Desk System
Timeline
Executive Director of Operations
Xanterra Parks & Resorts
01.2021 - Current
Resort Manager
Wyndham Ocean Boulevard
01.2019 - 01.2021
General Manager
Ridgeline Hotel and Trendz at the Park – Delaware North Companies
01.2017 - 01.2019
General Manager
Kalaloch Lodge - Delaware North Companies
01.2015 - 01.2017
Area General Manager
West Yellowstone Hotels, Explorer Cabins, and Holiday Inn - Delaware North Companies
01.2012 - 01.2015
Regional Manager of Operations
Xanterra Parks and Resorts
01.2003 - 01.2012
Hospitality & Recreation -
University of Phoenix