JANETTE WHITE
Eagle Mountain,UT
Summary
Transformational Executive Director with proven expertise in operational process development and strategic decision-making. Achieved a significant reduction in turnover rates while enhancing productivity and operational efficiency across departments, leading to improved patient care delivery.
Overview
13
13
years of professional experience
Work History
Executive Director of Operations
Always Best Care
Provo, Utah
09.2024 - 01.2026
- Established plans to enhance productivity, operational performance, and staff retention, resulting in a reduction of turnover rate from 220% to 41%, significantly below the industry average of 79%.
- Developed and implemented operational strategies that enhanced efficiency and maximized customer satisfaction across the organization.
- Oversaw daily operations, ensuring streamlined processes and coordination among multiple departments.
- Implemented solutions to resolve operational problems and mitigate risks, ensuring smoother operations across departments.
- Collaborated with executive team on strategic decision-making, influencing direction and operational alignment.
- Established key metrics to measure performance against targets, driving continuous improvement efforts throughout the organization.
- Implemented best practices related to operational policies and procedures across all departments.
- Assessed risk factors related to operations including safety issues, cost containment, quality assurance.
- Chaired meetings to discuss strategic initiatives and operational issues.
- Provided guidance on long-term planning initiatives related to strategic growth opportunities.
- Led training initiatives to enhance team skills and operational knowledge.
- Supported CEO with operational insights and strategic decision-making.
- Reviewed contracts with customers, vendors, suppliers on behalf of the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established policies and procedures to maintain compliance with industry standards.
Sr Vice President/ Administrator
Ashby Home Health & Hospice
Draper, UT
01.2014 - 01.2023
- Enhanced workflow processes, boosting productivity by 25%
- Developed a mobile health app, Increasing patient engagement
- Improved staff retention by 30% via a mentoring program.
- Promoted long-term sustainability via a value-based care model
- Achieved a 100% audit pass rate through enhanced regulatory compliance
- Upgraded patient intake process, reducing wait times by 50%.
- Spearheaded a patient data analytics initiative, enhancing treatment outcomes.
- Launched telehealth services, expanding care access by 40%.
- Initiated team wellness programs, reducing burnout and improving morale.
- Integrated AI diagnostics tools, increasing accuracy in patient assessments.
- Refined supply chain logistics, curtailing operational costs by 15%.
- Pioneered a holistic patient care strategy, enhancing overall wellness.
- Optimized resource allocation, Improving cost-efficiency by 18%.
- Created collaboration framework to elevate employee contributions toward departmental goals.
- Enhanced employee training programs, boosting team skills and performance.
- Introduced and spearheaded employee satisfaction programs increasing productivity by 23%.
- Introduced cloud-based patient records, reducing data retrieval times by 40%.
- Cut emergency response times by 20% through strategic process reengineering.
- Established a cross-functional healthcare task force to boost patient service quality.
Hospice Volunteer
Envision Hospice
Sandy, UT
01.2013 - 01.2014
- Dedicated and compassionate hospice volunteer with a commitment to providing exceptional care and support to patients during their end-of-life journey.
- Highly skilled in providing companionship and respite care, offering a comforting presence and a listening ear to patients and their families.
- Possessing a deep understanding of hospice care principles and the unique needs of individuals in the program, I am committed to making a meaningful difference in the lives of those facing terminal illness.
- Proficient in engaging patients in activities tailored to their interests and desires, fostering a sense of fulfillment and joy in their final days.
- Organized daily activities for patients to enhance their comfort and engagement. and patient care services, ensuring comfort and dignity for patients.
- Personalized activities to enhance daily life for patients, fostering morale and satisfaction.
- Fostered a nurturing environment, aligning with holistic care principles for end-of-life stages.
- Evaluated and improved patient engagement strategies, optimizing care and support for families.
- Managed vital administrative duties to uphold care standards and patient needs efficiently.
- Facilitated administrative tasks to promote smooth operations.
Education
High School Diploma - special needs and child development programs
Bingham High School
South Jordan, UT06.1994
Skills
- Operational process development, implementation, and leadership
- Emotional intelligence
- Goal-oriented leadership
- Program analysis and optimization
- Workforce skill development
- Project management
- Risk assessment
- Strategic decision making
- Effective communication
- Business process reengineering
- Organizational development
- Cross-functional collaboration and teamwork
- Policy development
- Executive leadership
- Human resource protocols and payroll administration
- Regulatory compliance
- Strategic KPI metrics utilization
- Operational strategy
Timeline
Executive Director of Operations
Always Best Care
09.2024 - 01.2026
Sr Vice President/ Administrator
Ashby Home Health & Hospice
01.2014 - 01.2023
Hospice Volunteer
Envision Hospice
01.2013 - 01.2014
High School Diploma - special needs and child development programs
Bingham High School