Kathleen Loughran

• Managed daily operations and staffing for residential services approved by the agency for persons with disabilities.
• Directed operations and human resources, overseeing recruitment, onboarding, training, and employee relations, skill building, payroll, team building, conflict resolutionfingerprinting and drug screens, interviews, mediation, compensation and benefits, workforce planning and offboarding.
• Executed quarterly HR audits, ensuring compliance across HR and all programs, including in-home services, to uphold regulatory standards.
• Developed and implemented HR policies, ensuring compliance with state and federal regulations.
• Developed tools for annual employee evaluations, improving accuracy and effectiveness of performance assessments.
• Conducted internal investigations on employees and residents. Provided findings and recommendations to the board of directors.
• Maintained licensure as a Florida assisted living facility administrator; ensured regulatory readiness.

• Managed workforce operations for 14 associates, including recruitment, onboarding, training, coaching, performance management, payroll and benefits, quarterly, assessments, annual evaluations, prgressive discipline and off boarding.
• Conducted internal theft and misconduct investigations to mitigate risks and protect company assets.
• Ensured compliance with safety, health, and loss prevention policies.
• Collaborated with store leadership and law enforcement on investigations and incident management to enhance security measures and response protocols.

• Developed agency-wide audit tools incorporating state and federal regulations.
• Reviewed plans of correction and monitored compliance outcomes.
• Conducted internal investigations and regulatory reviews.
• Served as liaison with state and federal agencies.
• Completed OSHA inspections and financial audits.
• Provided leadership and guidance to program administrators, employees,regarding regulatory standards.

Talent Acquisition, fingerprints, drug screening, interviews, team building, employee relations, conflict resolution, mediation, employee engagement, compensation and benefits, workforce succession, grievance payroll and wage compliance

• Talent Acquisition, fingerprints, drug screening, interviews, team building, employee relations, conflict resolution, mediation, employee engagement, compensation and benefits, workforce succession, grievance payroll and wage compliance led audit teams supporting multiple counties and service regions.
• Conducted investigations involving abuse allegations and reported findings to the NYS Justice Center and OPWDD.
• Chaired Special Incident Review and Behavior Management Review Committees.
• Developed internal audit systems and monitored corrective action plans.
• Led interdisciplinary teams and facilitated Individual Service Plan meetings.
• Managed budgets, financial records, and staff training requirements.

• Advanced from Direct Support Professional to House Manager.
• Supervised residential staff and managed talent acquisition, interviews, team building, employee relations, conflict resolution, mediation, and employee engagement to ensure quality care delivery.
• Managed documentation, medication administration, and training to ensure regulatory compliance.
• Coordinated services for individuals with developmental disabilities and medically fragile conditions to enhance their quality of life.