Jeanelle Revels
Richardson
Summary
Detail-oriented Claims Specialist recognized for reliability and critical thinking skills. Selected ahead of peers to be apart of a small litigation team to drive down claim volume and produce record results. Experienced in assessing risks, analyzing data for accuracy, and enhancing team performance through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Litigation Claim Specialist
State Farm
Richardson, TX
11.2023 - Current
- Assessed risks to our insured and to the company on a case by case basis regarding whether or not a case needed to be defended, settled, or negotiated based on it's merits.
- Analyzed claim data and documentation for accuracy, identifying discrepancies for resolution.
- Collaborated with defense attorneys to build a defense for our insureds, the company, or both depending on the kind of lawsuit that was filed.
- Conducted audits of claims that have already been assessed to ensure accuracy and alignment with claim value. While also assessing the potential risk to our insureds should the claim go to trial and be presented to a jury.
- Developed process improvements that streamlined claim handling specific to litigation that was not present prior to the development of the litigation team allowing for better time management in a high volume work setting.
Auto Claim Specialist
State Farm
Richardson, TX
11.2022 - Current
- Leveraged strong analytical skills to accurately assess liability and determine appropriate payment amounts for claims settlements
- Increased team productivity by sharing best practices and collaborating on complex cases.
- Maintained high levels of accuracy in data entry, ensuring proper documentation for each claim processed.
- Negotiated fair settlements with claimants, resulting in reduced litigation costs for the company.
- Managed a diverse caseload of auto claims while maintaining strict adherence to company policies and procedures.
- Examined photographs and surveillance and any other documents relating to claims.
Claim Associate PIP/MPC
State Farm
Richardson, TX
03.2020 - 11.2022
- Collaborated with policyholders to gather necessary documentation for claim assessments.
- Mentored junior associates on best practices for claims processing and customer service excellence.
- Evaluated claims for accuracy, ensuring compliance with state regulations and company policies.
- Resolved customer inquiries, providing timely updates on claim status and procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FLSkills
- Risk assessment
- Data analysis
- Claim Investigation
- Critical thinking
- Decision-making
- Detail-oriented
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Records management
- Reporting skills
- Business correspondence
Languages
Spanish
Native or Bilingual
Timeline
Litigation Claim Specialist
State Farm
11.2023 - Current
Auto Claim Specialist
State Farm
11.2022 - Current
Claim Associate PIP/MPC
State Farm
03.2020 - 11.2022
High School Diploma -
Eau Gallie High School