Yvonne Chapman
Jacksonville,FL
Summary
Detail-oriented professional with extensive experience in claims evaluation, legal documentation, and regulatory compliance, developed through roles as an Independent Adjuster and Litigation Specialist. Proven ability to conduct thorough investigations, assess damages, and facilitate negotiations that lead to favorable outcomes. Strong communication and information management skills ensure adherence to industry standards while maintaining accurate records. Eager to leverage a comprehensive understanding of insurance practices to excel as a Claims Examiner and contribute effectively to organizational success.
Overview
49
49
years of professional experience
1
1
Certificate
Work History
Independent Adjuster, Litigation Specialist
Bradley Stinson Assoc.
Jacksonville, FL
03.2023 - 10.2025
- Managed trial calendars and deadlines to ensure timely progression of cases.
- Facilitated communication between internal departments and external legal counsel, ensuring alignment on strategic case approaches.
- Supported settlement processes by gathering critical information and facilitating negotiations for favorable outcomes.
- Ensured compliance with legal and regulatory requirements throughout all proceedings.
- Maintained accurate records of legal proceedings for future reference.
- Conducted initial case assessments and organized case files, enabling efficient management and timely resolution.
Substitute Teacher, Paraprofessional
ESS Duvall Schools
Jacksonville, FL
08.2018 - 01.2023
- Oversaw classroom environments to enhance student engagement and support positive learning outcomes.
- Collaborated with teaching staff to ensure continuity of lessons and track student progress effectively.
- Delivered instruction and guidance during the absence of the regular teacher.
- Provided targeted academic support to address individual learning needs and enhance student success.
- Supported special needs students by delivering tailored individual instruction to help achieve educational goals.
- Supervised student activities to ensure safety and promote positive behavior among pupils.
Adjuster Trainee, Paid Adjuster Training Program
Team Time Solutions
Jacksonville, FL
08.2021 - 11.2021
- Evaluated insurance claims to determine coverage and liability, aiding informed decision-making.
- Conducted comprehensive investigations through interviews and inquiries.
- Assessed property damage estimates for accuracy and completeness, supporting fair settlement outcomes.
- Clarified claim details and requirements through direct communication with clients.
- Maintained thorough records of all claim activities to ensure traceability and compliance with regulations.
- Guaranteed adherence to regulatory standards throughout the claims processing workflow.
- Drafted correspondence detailing investigations and settlements.
- Utilized claims software to efficiently manage documentation and files.
Substitute Teacher, Paraprofessional
Kelly Edu. Staffing
Jacksonville, FL
08.2018 - 05.2019
- Executed lesson plans designed by teachers to ensure educational continuity.
- Managed classroom behavior effectively to foster a positive learning environment.
- Directed classroom activities that engaged students in various subjects.
- Filled staff vacancies to guarantee adequate classroom coverage.
Donor Development Administrator (Contract)
Hope for Youth
Houston
07.2011 - 10.2012
- Cultivated robust donor relationships, resulting in increased contributions for fundraising initiatives.
- Executed multi-channel outreach through social media, telephone, email, and direct mail, significantly enhancing donor engagement.
- Collaborated with the Board of Directors and Finance Committee to develop impactful fundraising materials.
- Optimized marketing materials to improve clarity and effectiveness of ministry outreach efforts.
- Utilized Donor Perfect Online (DPO) software for streamlined donor management processes.
- Communicated program milestone achievements to donors, ensuring ongoing transparency.
Manager - Central Employment, Veteran's, and Homeless Services
CRR, Inc.
Houston
02.1999 - 04.2011
- Oversaw operational aspects of United Way, HUD, and DOL contract programs to ensure compliance and effectiveness.
- Achieved intake and placement goals within budget constraints for client recruitment.
- Facilitated functional work groups focused on coaching, counseling, and job search training.
- Developed job readiness training programs, interviewing techniques workshops, and marketing skills seminars to prepare clients for employment.
- Coordinated volunteer operations and provided training for in-kind service volunteers to enhance service delivery efficiency.
- Analyzed job process flows and formulated policies to improve production and client satisfaction.
- Provided feedback to staff on performance quality and effectiveness.
- Conducted research and co-authored proposals that secured over $1,850,000 in funding.
Recruiter / Personnel, Training and Community Relations Specialist
United States Air Force
06.1976 - 02.1999
- Recruited qualified candidates from civilian sources to address critical manpower requirements for the United States Air Force.
- Organized and supervised local recruiting activities, enhancing outreach and engagement with potential candidates.
- Assessed new recruits for appropriate military career field placement while providing comprehensive benefits information.
- Developed innovative marketing campaigns that significantly boosted visibility and interest in recruitment efforts.
- Served as a liaison between the Air Force and educational institutions, facilitating training sessions and public speaking engagements that promoted career opportunities.
- Represented media interests by drafting career advertisements and promotional announcements.
Education
Master of Science - Business Administration and Management
The University of Phoenix
HoustonAssociate of Applied Science - Personnel Management
Community College of The Air Force
Maxwell AFBAssociate of Applied Science - Human Resources Development
Houston Community College
HoustonBachelor of Arts - Business Administration And Management
UOP, Houston
Houston, TX10-2002
Skills
- Claims investigation
- Legal documentation
- Insurance practices
- Regulatory compliance
- Risk assessment
- Case management
- Information management
- Donor Perfect Online (DPO) software
- Claims software
- Negotiation techniques
- Time management
- Communication
- Collaboration
- Leadership
- Training
- Customer service
- Problem solving
- Interpersonal skills
Certification
- Florida Resident Insurance License, 0620-Adjuster-All Lines, 2021
- State Farm Auto IA Certification, 2021
- Florida Notary License, Pending
Timeline
Independent Adjuster, Litigation Specialist
Bradley Stinson Assoc.
03.2023 - 10.2025
Adjuster Trainee, Paid Adjuster Training Program
Team Time Solutions
08.2021 - 11.2021
Substitute Teacher, Paraprofessional
ESS Duvall Schools
08.2018 - 01.2023
Substitute Teacher, Paraprofessional
Kelly Edu. Staffing
08.2018 - 05.2019
Donor Development Administrator (Contract)
Hope for Youth
07.2011 - 10.2012
Manager - Central Employment, Veteran's, and Homeless Services
CRR, Inc.
02.1999 - 04.2011
Recruiter / Personnel, Training and Community Relations Specialist
United States Air Force
06.1976 - 02.1999
Associate of Applied Science - Personnel Management
Community College of The Air Force
Associate of Applied Science - Human Resources Development
Houston Community College
Master of Science - Business Administration and Management
The University of Phoenix
Bachelor of Arts - Business Administration And Management
UOP, Houston
Personal Information
Title: Claims Examiner