JEANELYN SEIJO
Healthcare Management
Lathrop,CA
Summary
Dedicated and enthusiastic Healthcare Administration leader with 14+ years operations and patient care experience at Stanford Health Care. Eager to contribute to team success through hard work, attention to detail and excellent organizational and interpersonal skills. Proven ability to deliver exemplary level of healthcare service delivery to patients. Rapidly builds a strong rapport with clinical, administrative, organizational leaders, and providers to meet cross-functional patient needs. Proven problem solver and excellent communicator. Recognized for staff development leading to high performing teams.
Overview
14
14
years of professional experience
Work History
Assistant Clinic Manager, LVN
Stanford Health Care - Orthopaedic Surgery
Emeryville, CA
04.2018 - Current
- Onsite / Assistant Clinic Manager for Orthopaedic Surgery and Sports Medicine clinic in Emeryville, California.
- Assistant Clinic Manager for Orthopaedic Surgery clinic at SHC-ValleyCare in Pleasanton, California.
- Responsible for 17 direct reports between Emeryville and Pleasanton, consisting of: Patient Care Coordinators (Medical Assistants), Patient Admin Specialists (Surgery Schedulers and New Patient Coordinators), and Orthopaedic Technicians.
- Indirectly supporting 5 Advanced Practice Providers.
- Operational support for 11 physicians between Emeryville and Pleasanton.
- Responsible for recruitment, hiring, training, direct supervision, and ongoing staff development of all staff.
- Assisted in creation and implementation of new direct back-line phone number in Emeryville and Pleasanton for referring providers only for ease of scheduling while still capturing daily phone stats.
- Worked in collaboration with business managers to initiate new SHC business contracts for Ortho Emeryville and Pleasanton (i.e. Rental service agreement for white coat cleaning with CINTAS and PRP injection procedures with Arthrex).
- Drove operational improvement and participated in reducing printer paper cost in Emeryville and Pleasanton by converting to electronic faxing using RightFax and OnBase HIMS scanning and created standard work for for both locations.
- Active leader in implementing and overseeing SHC’s organization-wide and Orthopaedic department COVID-19 policies, procedures, and safety measures.
- Performs departmental and staff audits to ensure compliance with Quality Assurance and Safety and staff readiness for Joint Commission Survey.
- Organize and facilitate Emeryville and Pleasanton staff and provider meetings.
- Works effectively with business managers and leadership with overseeing all financial transactions and management functions, strategically managing and operating budget.
- Review and resolve incident reports in MIDAS.
- Managed clinic escalations to address and resolve issues pertaining to quality, safety, or efficacy and engages with Risk Management when needed.
- Regulate employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations under direction and guidance of HR Employee Labor & Relations.
- Uses emotional intelligence to effectively interact and communicate with patients, customers, staff, and providers.
Assistant Clinical Manager, LVN
Stanford Health Care - Primary Care
Palo Alto, CA
07.2017 - 04.2018
- Assistant Clinic Manager, LVN for Stanford Internal Medicine clinics: SIM-West and SIM-East.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Delivered effective on-boarding and training to new and existing employees with various personalities and from different cultures and cross-trained staff members in other job roles to maximize staff coverage.
- Monitored, analyzed and corrected staff performance and worked with clinic manager and HR Employee Labor & Relations to raise standards of practice.
Assistant Clinic Manager-Clerical
Stanford Health Care - Cardiovascular Medicine
Palo Alto, CA
11.2016 - 07.2017
- Promoted from Clinic Supervisor to Assistant Clinic Manager-Clerical within Cardiovascular Medicine after 6 months of employment.
- Responsible for 39 direct reports.
- Oversaw Patient Care Coordinators, Medical Assistants, Office Assistants (New Patient Coordinators, Master Schedulers, and Procedure Schedulers), and Clinic Clerical Coordinators (Supervisors).
- CV Med Point-Person for for Cardiovascular Health Process Improvement Communications work group.
- Hires staff and responsible for annual evaluations and staff performance.
Clinic Supervisor
Stanford Health Care - Cardiovascular Medicine
Palo Alto, CA
05.2016 - 11.2016
- Conducted interviews and participated in recruitment of new staff.
- Delivered effective on-boarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Assisted with project planning and execution of research.
Patient Testing Technician III
Stanford Health Care - Orthopaedic Surgery
Redwood City, CA
02.2009 - 05.2016
- Directly supported Chairman of Orthopaedic Surgery and other Joint Replacement providers.
- Performed clinical and administrative tasks.
Customer Service Representative
Stanford Health Care - Clinical Labs
Palo Alto , CA
07.2006 - 02.2009
- Responsible for answering over 30 patient and clinician calls per day.
Education
B.S.B.A - Business Management
Western Governors University
Online 10.2020 - Current
Bachelor of Arts - Organizational Leadership
Arizona State University
OnlineAssociate of Science - LVN
Carrington College
San Leandro, CASkills
Problem-solvingundefined
Timeline
B.S.B.A - Business Management
Western Governors University
10.2020 - Current
Assistant Clinic Manager, LVN
Stanford Health Care - Orthopaedic Surgery
04.2018 - Current
Assistant Clinical Manager, LVN
Stanford Health Care - Primary Care
07.2017 - 04.2018
Assistant Clinic Manager-Clerical
Stanford Health Care - Cardiovascular Medicine
11.2016 - 07.2017
Clinic Supervisor
Stanford Health Care - Cardiovascular Medicine
05.2016 - 11.2016
Patient Testing Technician III
Stanford Health Care - Orthopaedic Surgery
02.2009 - 05.2016
Customer Service Representative
Stanford Health Care - Clinical Labs
07.2006 - 02.2009
Associate of Science - LVN
Carrington College
Bachelor of Arts - Organizational Leadership
Arizona State University
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