Jeanene Brassard
Metairie,LA
Summary
Results-driven Store Manager with a focus on customer service, team leadership, and inventory management. Proven ability to enhance customer satisfaction and operational efficiency through effective staff training and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Oreilly Auto Parts
Metairie, LA
02.2017 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Trained and mentored staff, fostering a high-performance team environment.
- Implemented process improvements that enhanced customer service and operational efficiency.
- Oversaw staffing schedules, ensuring adequate coverage during peak hours for optimal service delivery.
- Maintained strong vendor relationships, negotiating terms to improve product offerings and pricing.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Hospitality Management
University of Phoenix
Tempe, AZ02-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Recruitment and hiring
- Payroll management
- Bank deposit procedures
- Loss prevention
- Customer response
- Flexible schedule
- POS systems
Certification
- Certified Parts Specialist, O'Reilly Auto -
Timeline
Store Manager
Oreilly Auto Parts
02.2017 - Current
Hospitality Management
University of Phoenix