Jeaneritte Rubi
Ponce,Puerto Rico
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Bartender, Waitress
Rancho Lopez Bar And Grill
02.2023 - 02.2025
- Greeted new customers, discussed specials, and took drink orders.
- Served high customer volumes during special events, nights, and weekends.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Completed regular bar inventories and daily requisition sheets.
Customer Service Representative
Telepreformance
10.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Detyens Shipyards
One labor
Brownsville, Texas
03.2020 - 06.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Kept detailed logs of fire watch activities and observations for compliance and review.
- Responded quickly and effectively to emergency situations, including fires, hazardous material spills, security breaches, medical emergencies.
- Communicated effectively with team members and emergency response personnel.
- Supervised maintenance crews performing repairs on any damaged firefighting equipment.
Coordinator
Labor one
Brownsville, TX
03.2020 - 06.2022
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Organized team events to promote a positive work environment.
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Maintained calendars of upcoming events, meetings and deadlines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Diploma -
New Braunfels High School
New Braunfels Texas05.2019
Skills
- Cool Under Pressure
- Accurate Money Handling
- Customer Service and Rapport
- Sales Expertise
- Cash Handling
- Sales Techniques
- Data entry
- Team collaboration
- Time management
- Problem solving
- Risk management
- Recordkeeping
Timeline
Bartender, Waitress
Rancho Lopez Bar And Grill
02.2023 - 02.2025
Customer Service Representative
Telepreformance
10.2022 - 01.2023
Detyens Shipyards
One labor
03.2020 - 06.2022
Coordinator
Labor one
03.2020 - 06.2022
Diploma -
New Braunfels High School