Jeanetta Spikes

• Supervise ombudsman operations and assist in managing departmental workflow, staff assignments, and case oversight.
• Review complaints, conduct investigations, and ensure compliance with agency policies and procedures.
• Provide leadership, guidance, training, and support to staff while maintaining professional standards and confidentiality.
• Communicate with inmates’ families, agency staff, and stakeholders regarding concerns, resolutions, and policy interpretation.
• Prepare reports, documentation, and correspondence for executive leadership and agency review.

• Supervised daily operations of correctional programs, ensuring effective service delivery and adherence to safety standards.
• Coordinated staff schedules and optimized workflow to enhance operational efficiency.
• Trained new employees on policies and procedures, fostering compliance and promoting understanding of departmental protocols.

• Taught college-level business courses and supported student learning through instruction, mentoring, and academic guidance.
• Developed lesson plans, evaluated student performance, and maintained compliance with institutional standards.

• Investigated inmate and family concerns while ensuring compliance with agency procedures and policies.
• Researched policies, gathered documentation, and prepared detailed responses and reports.
• Coordinated with multiple departments to resolve concerns and improve communication.

• Processed student financial aid information and maintained student records.
• Entered transcript information into PeopleSoft and assisted counselors and advisors with student support services.
• Performed administrative and clerical duties including filing, records management, and customer service.

• Supervised offender workers and students assigned to the education department while maintaining custody and control.
• Conducted monthly administrative and safety training for offenders and staff.
• Prepared daily operational reports and communicated with administration regarding departmental activities.

• Maintained offender accountability and institutional security in accordance with agency policies and procedures.
• Conducted searches for contraband and monitored offender conduct in housing and work areas.
• Authored investigative and disciplinary reports and responded to security concerns using sound judgment and verbal intervention techniques.

• Assisted pharmacists with accurate prescription preparation, inventory management, and customer service.