Jeanette Bayliss
Dallas/Fort Worth
Summary
Dedicated and detail-oriented administrative professional with over 15 years of experience providing customer service, office support, records management, and operational coordination in fast-paced environments. Skilled in front desk operations, calendar management, appointment scheduling, document preparation, and maintaining organized records. Proven ability to communicate effectively with students, staff, customers, and stakeholders while managing multiple priorities with professionalism and accuracy. Proficient in Microsoft Office Suite with strong organizational, problem-solving, and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Specialist I
Tarrant County College
08.2023 - Current
- Assist with organizing campus programs such as student engagement events, graduations, and special activities
- Coordinated cross-departmental initiatives to enhance student engagement and support services.
- Maintain records, process invoices, and manage departmental communications
- Provide administrative and operational support for student activities and campus events
- Coordinate logistics for events, including scheduling, reservations, and vendor communication
- Serve as a point of contact for students, staff, and external partners
- Lead marketing and outreach efforts for student programs and initiatives
Seasonal Customer Care SDA Associate
Neiman Marcus
11.2022 - 02.2023
- Answering customer inquiries about store hours, services, and in store events
- Determining the customers needs and connecting them to the proper retail stores associates.
- Utilizing multiple PC application as a resource for answering questions and connecting customers by phone to the correct retail store departments.
Sr. E-Commerce Catalog Specialist
Zappos
10.2013 - 09.2020
- Ensuring excellent Customer service by maintaining and reporting on Catalog Setup Service Desk and queues using SLAs, SOPs, and metrics to monitor.
- Toubleshooting Catalog Setup related conflicts, challenges, and questions that arose.
- Collaborative partnering with all support teams and stakeholders to execute a smooth on boarding experience.
- Creating and maintaining Catalog Setup resources with up-to-date SOPs, tools, and workflows.
- Auditing and maintaining reports for accuracy, timeliness, and completeness across Catalog Setup Program.
- Utilizing proficient end-to-end Catalog Setup knowledge to create and triage products from scratch through go-live.
Education
Design/Merchandising
Long Beach City College
01-2006
Design/Merchandising
Brooks College
01-2004
Skills
- Proficient computer and software skills (MS Office)
- Great organization and self management skills
- High-level attention to detail
- Database management
- Strong organization and interpersonal skills
- Strong written and verbal communication skills
- Clerical & Administrative Support
- Data Entry & Database Management
- Calendar Management & Appointment Scheduling
Timeline
Specialist I
Tarrant County College
08.2023 - Current
Seasonal Customer Care SDA Associate
Neiman Marcus
11.2022 - 02.2023
Sr. E-Commerce Catalog Specialist
Zappos
10.2013 - 09.2020
Design/Merchandising
Brooks College
Design/Merchandising
Long Beach City College