Jeanette Billingsley
Henderson
Summary
Dynamic sales associate with a proven track record at Macy's Department Store, excelling in upselling and guest relations. Known for maintaining professionalism in high-stress situations while achieving sales goals. Skilled in POS operations and cash handling, with an energetic and outgoing personality that fosters customer loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Associate
Macys Department Store
10.2013 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Associate
SUBWAY®Restaurants
02.2011 - 10.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Continuously checked products for quality assurance according to strict guidelines.
- Resolved issues quickly to maintain productivity goals.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Southern Nevada Vocational Technical Center
Henderson, NV06-1992
Skills
- Upselling, Product sales & Promotional Support
- Listening skills & Guest relations
- Exchange coordination
- Reliable and punctual
- POS system operation, Cash register operation & Money handling
- Goal tracking & Sales goals attainment
- Flexible schedule
- Order processing
- Energetic self-starter
- Outgoing personality
- Positive and professional
Accomplishments
- Exceeded daily quota at least 25 times per month.
- Supervised team of 4 staff members.
- Brought in 2-3 new customer credit card accounts per week.
- Worked in the following departments: women's shoes, men's department, women's department, return center (team captain), jewelry, fulfillment center, receiving
Timeline
Sales Associate
Macys Department Store
10.2013 - Current
Team Associate
SUBWAY®Restaurants
02.2011 - 10.2013
High School Diploma -
Southern Nevada Vocational Technical Center
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