Jeanette Conway
Los Angeles,CA
Summary
Property Management Supervisor adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 700 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Supervisor
Power Property Management
Los Angeles, CA
09.2009 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Promptly responded to tenant complaints and concerns for over 30 properties.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Scheduled outside contractors for major maintenance issues.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Processed security deposit refunds.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Identified and addressed potential safety issues and liability concerns.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Property Manager
Power Property Management
Inglewood, CA
01.2011 - 06.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Compiled maintenance and repair requests for submission to vendors and reached out for bid proposals.
- Developed policies and procedures for effective property management.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Decreased operating costs 10% by implementing cost control procedures.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06.1987
Business
San Diego State University
San Diego, CASkills
- Violation Resolution
- Maintenance Oversight
- Property Evaluation
- Repair Planning
- Code Compliance
- Maintenance and Supply Requests
Certification
- Resident Manager, Apartment Association Greater of LA - 09/29/2011
- Appfolio Training- 05/2017
- Yardi Training - 02/2021
Timeline
Property Manager
Power Property Management
01.2011 - 06.2020
Property Supervisor
Power Property Management
09.2009 - Current
High School Diploma -
George Washington Preparatory High School
Business
San Diego State University
- Resident Manager, Apartment Association Greater of LA - 09/29/2011
- Appfolio Training- 05/2017
- Yardi Training - 02/2021
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