Jeanette Duran
Brooklyn
Summary
Dynamic Program Assistant with proven expertise at South Beach Psychiatric Center, excelling in case management and client documentation. Recognized for enhancing operational efficiency and communication within multidisciplinary teams. Adept at crisis intervention and delivering emotional support, ensuring compliance with regulations while maintaining a detail-oriented approach to client care.
Overview
28
28
years of professional experience
Work History
Program Assistant - Assertive Community Treatment
South Beach Psychiatric Center
Staten Island
08.2024 - Current
- Promoted from administrative assistant to manage daily operational logistics for a multidisciplinary clinical team.
- Supervise scheduling and field communications for clinicians, psychiatrists, and nurses delivering community-based care.
- Liaised between field clinicians, clients, psychiatric hospitals, and community resources, managing 40 phone inquiries daily to ensure seamless communication.
- Facilitated daily morning meetings by tracking client statuses and updating the central scheduling board, documenting minutes for team review to enhance operational clarity.
- Oversaw electronic health records (EHR) and client documentation, ensuring strict compliance with HIPAA and state regulations to maintain data integrity.
- Administered the program's petty cash fund and transit pass inventory, auditing $2,500 monthly with zero discrepancies.
- Administered the petty cash fund and transit pass inventory, auditing $2,500 monthly with zero discrepancies.
Administrative Assistant Trainee 1
South Beach Psychiatric Center
01.2022 - 07.2024
- Promoted from office assistant 1 to administrative assistant trainee 1 in 2023.
- Managed scheduling of appointments and work orders for maintenance repairs, optimizing workflow and service delivery.
- Greeted clients and visitors, ensuring timely connection with appropriate personnel.
- Answered and transferred calls, forwarding messages and following up on inquiries.
- Handled incoming correspondence, including emails, efax, and mail.
- Organized files and updated important charts, entering data into MHARS database.
- Prepared payroll time-off requests and entered exemptions in electronic ATA system.
- Tracked inventory and prioritized supply orders to maintain essential office operations.
Warehouse Associate/Shopper
Amazon UNY1
Brooklyn
10.2019 - 12.2021
- Shopped at customer's chosen store, verified replacements, and selected freshest fruit, produce, and meat to ensure quality and satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold and fresh.
- Used company mobile device, followed application instructions closely, and reviewed deliveries to minimize errors.
- Built positive relationships with grocery store personnel through consistent professionalism and friendliness, enhancing collaboration.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizers to protect customers and others.
Student Aide
Kingsborough Community College
Brooklyn
09.2018 - 06.2019
- Facilitated communication and logistics on campus by delivering messages and running errands efficiently.
- Executed clerical tasks such as emailing, faxing, scanning, and answering phones to maintain smooth office operations.
- Assisted with event planning by arranging logistics and coordinating schedules.
- Supported senior assistants with data entry, organized filing systems, and updated records to ensure accurate information management.
- Contributed to research projects by conducting literature reviews and compiling data.
Student Intern
Menorah Center for Rehabilitation and Nursing Care
Brooklyn
09.2018 - 06.2019
- Conducted psychosocial assessments and developed care plans, delivering oral case presentations to ensure comprehensive resident support.
- Facilitated individual visits with assigned residents to identify needs and deliver tailored support.
- Supported recreational staff in implementing activities such as art programs, music, dance, and board games to enhance resident engagement and well-being.
- Maintained written progress notes.
Dietary Aide (Per Diem)
Bensonhurst Center for Rehabilitation and Healthcare
Brooklyn
09.2014 - 06.2015
- Prepared and served meals and snacks for residents and short-term patients, accommodating allergies and health conditions, and delivered meals to their rooms.
- Organized main dining room for family-centered suppers and special holiday events, enhancing dining experience for residents and families.
- Assisted in gathering racks of used trays, cleaning up and sanitizing dining room and kitchen areas, washed dishes, and maintained kitchen equipment.
- Documented daily inventory of food and kitchen supplies to ensure adequate stock levels and support kitchen operations.
Restaurant Manager
Uno Restaurants Inc.
New York
10.2010 - 12.2012
- Fostered positive, collaborative environment for front of house and back of house staff, enhancing teamwork and morale.
- Enhanced staff value through targeted motivation and leveraging individual strengths, contributing to improved job satisfaction.
- Managed staff performance, implementing disciplinary actions including oral reprimands and written warnings to maintain standards.
- Assisted General Manager with conducting interviews, oversaw the hiring process, and ran staff training.
- Generated regulations and safety standards checklists and reminders, posting them in staff areas.
- Connected with local vendors for specialty ingredients and negotiated prices for alcohol and wine.
- Assessed equipment and kitchenware needs, ordered replacements and repairs, resulted in 0 instances of equipment malfunction during operating hours.
Host/ Server Lead/ Certified Trainer
Uno Restaurants Inc.
New York
04.1998 - 01.2010
- Promoted from Host to Server Lead and Certified Trainer after demonstrating strong leadership and training capabilities.
- Exceeded sales targets by understanding menu preferences and recommending high-margin items.
- Coached new servers on up-selling strategies and improving customer service quality.
- Provided welcoming and prompt customer service while tending to 12 tables and turning tables within 45 minutes of customer seating.
- Collaborated with co-workers to effectively schedule shifts, reducing table wait time by 18 minutes.
- Provided complimentary appetizers to customers waiting over 30 minutes, enhancing overall customer experience.
College Assistant
Kingsborough Community College
Brooklyn
- Developed strategies for student and parent involvement, enhancing engagement and support within the program.
- Explained program offerings and requirements to parents and students and answered related questions.
- Conducted tutorials for students on virtual programs such as Teams, WebEx, and Zoom, facilitating their adaptation to online learning.
- Provided customer service support to students, alumni, and staff in KCC during transition to remote classes amid Covid-19 pandemic.
- Collectively worked as a team with the Director and Academic Advisors on marketing strategies for various events, such as new student orientation.
- Performed clerical duties to include emailing, faxing, scanning, photocopying and answering the phone.
Education
Certificate - Cosmetology
Empire Beauty School
Brooklyn, NY06-2019
Associates Degree - Mental Health and Human Services
Kingsborough Community College
Brooklyn, NYSkills
- Case management
- Crisis intervention
- MHARS proficiency
- Client documentation
- Community engagement
- Conflict mediation
- Group facilitation
- Detail-oriented
- Organizational abilities
- Fast-paced adaptability
- Excel knowledge
- ATA databases
- Effective communication skills
- Interpersonal communication
- Effective messaging
- Emotional support
- Patience and empathy
Timeline
Program Assistant - Assertive Community Treatment
South Beach Psychiatric Center
08.2024 - Current
Administrative Assistant Trainee 1
South Beach Psychiatric Center
01.2022 - 07.2024
Warehouse Associate/Shopper
Amazon UNY1
10.2019 - 12.2021
Student Aide
Kingsborough Community College
09.2018 - 06.2019
Student Intern
Menorah Center for Rehabilitation and Nursing Care
09.2018 - 06.2019
Dietary Aide (Per Diem)
Bensonhurst Center for Rehabilitation and Healthcare
09.2014 - 06.2015
Restaurant Manager
Uno Restaurants Inc.
10.2010 - 12.2012
Host/ Server Lead/ Certified Trainer
Uno Restaurants Inc.
04.1998 - 01.2010
College Assistant
Kingsborough Community College
Certificate - Cosmetology
Empire Beauty School
Associates Degree - Mental Health and Human Services
Kingsborough Community College