JEANETTE ESCOBAR
Ft. Lauderdale,FL
Summary
Knowledgeable Ticketing Agent adapt at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Fluent and effective communicator in English/Spanish.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CHECK-IN AGENT
Intercruises Shoreside & Port Services
Fort Lauderdale, FL
11.2023 - Current
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
GUEST EXPERIENCE AGENT - SPA SPECIALIST
Boca Raton Hotel & Resort
Boca Raton, FL
10.2021 - 11.2023
- As the Guest Experience Agent and SPA Specialist, I demonstrate and promote a strong commitment to providing the best possible experience for our guests
- The position is responsible for always assisting guests, with their SPA appointments, answering phones, SPA Salon tours and upselling guests on all SPA services in accordance with company guidelines and procedures
- Other duties included completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests
- I have received high ratings from guest surveys for my professional guest services.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
CHECK-IN AGENT
Intercruises Shoreside & Port Services
Fort Lauderdale, FL
11.2019 - 03.2020
- Responsible for greeting guests and completing their check-in process
- Checked-in cruise passengers using various computer systems
- Assisted cruise passengers through the cruise terminal
- Assisted cruise passengers with completing their necessary documentation and paperwork
- Anticipation and fulfillment of each guest's needs
- I own and immediately resolve guest problems
- I contributed to creating a work environment of teamwork and lateral service so that the needs of our guests and each other were met.
FRONT DESK COORDINATOR
Ron Wechsel, DC
Coral Springs, FL
04.2015 - 11.2019
- Greeting Patients
- Answering Incoming Calls
- Making Appointments
- Insurance Verification
- Securing Payments
- Entering Patient Demographics
- Assisted with HIPAA Forms
- Outbound calls to confirm appointments
- Called in Physician Prescriptions
- Ensures that billing information and collections are routed to appropriate personnel/department.
SPA ATTENDANT
The Gentle Touch Spa
Coral Springs, FL
12.2016 - 04.2017
- My responsibilities consist of providing exceptional guest service by courteously answering phones, greeting guests, making appointments, upsell of SPA Salon products, and maintaining the Spa area
- The position required flexibility, organizational skills, and a focus on customer service.
Education
Esthetician -
Margate School of Beauty
12.2016
Associates Degree in Culinary Arts -
Florida Culinary Institute
09.2001
General Education Diploma -
Coral Springs High School
06.1997
Skills
- Experience in office management and client-related service
- Strong written and verbal communication skills
- Strong analytical skills
- Strong partnering skills
- Problem solving skills, as well as continuous improvement process skills
- Ability to simultaneously orchestrate multiple projects
- Strong organizational skills with attention to detail
- Experience with Microsoft Office Applications
- Passenger Assistance
- Stress Tolerance
Certification
- Certified Massage Therapist, 01/01/07, 09/01/07
- Facial Specialist License, 01/01/15, 07/01/15
- Atlantic Technical Vocational, 01/01/96, 07/01/97
Languages
Spanish
Native or Bilingual
Timeline
CHECK-IN AGENT
Intercruises Shoreside & Port Services
11.2023 - Current
GUEST EXPERIENCE AGENT - SPA SPECIALIST
Boca Raton Hotel & Resort
10.2021 - 11.2023
CHECK-IN AGENT
Intercruises Shoreside & Port Services
11.2019 - 03.2020
SPA ATTENDANT
The Gentle Touch Spa
12.2016 - 04.2017
FRONT DESK COORDINATOR
Ron Wechsel, DC
04.2015 - 11.2019
Esthetician -
Margate School of Beauty
Associates Degree in Culinary Arts -
Florida Culinary Institute
General Education Diploma -
Coral Springs High School