Lucky Henderson
Jackson,MS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Check-in Agent
Mississippi Sports Medicine And Orthopaedic Center
Jackson, MS
04.2024 - Current
- Streamlined check-in process to enhance patient flow and reduce wait times.
- Implemented electronic registration system, improving accuracy of patient information collection.
- Trained new staff on check-in procedures and customer service best practices.
- Coordinated with clinical teams to ensure seamless transition from check-in to treatment areas.
- Managed appointment scheduling, optimizing daily patient load for efficiency.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Processed customer transactions accurately and efficiently.
- Managed cash drawer operations, ensuring compliance with financial regulations.
- Resolved customer issues promptly, enhancing overall satisfaction rates.
- Coordinated scheduling for meetings and appointments, optimizing office calendar usage.
Parts Specialist
Toyota
Jackson, MS
12.2022 - 04.2024
- Primary responsibilities include order fulfillment, packaging, shipping, tracking, processing of incoming parts and accessories, deliveries, routine audits, and assisting with the overall organization of the inventory.
- Tracked parts use and charged items to customer accounts for billing.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Issued parts to technicians to complete customers' repairs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Managed inventory levels, ensuring availability of parts for efficient service operations.
- Collaborated with technicians to identify parts requirements and streamline procurement processes.
- Oversaw order fulfillment process, maintaining accuracy in part selection and delivery timelines.
- Trained new staff on inventory management systems and best practices for parts handling.
Delivery Assistant
Clark Beverage
Jackson, MS
03.2022 - 12.2022
- Assisting the driver in safely operating and delivering smaller loads of products to our local store locations and merchandising the product within the store location.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported issues found with delivery truck to next shift driver and shift lead.
- Reported customer questions, issues and complaints to management.
- Maintained clean and orderly appearance while on shift.
- Delivered packages to customer doorsteps and business offices.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Appliance Installer
UST Select
Jackson, MS
10.2020 - 03.2022
- Install/Deliver Appliances such as refrigerators, dishwashers, washers, dryers, freezers, stoves, microwaves.
- Worked independently and took responsibility for repair of assigned equipment.
- Applied mechanical skills to perform maintenance on equipment.
- Ordered parts and maintained adequate inventory.
- Used hand tools such as oscilloscopes to check components.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Retail Parts Pro & Commercial
Advance Auto Parts
Jackson, MS
01.2013 - 09.2020
- Performed duties as Commercial and Parts Pro Manager.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Customer Service Representative
Conduent- Humana
Madison, MS
02.2018 - 06.2020
- Assisted Humana members with their benefits and billing.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
Dock Worker/Loader/Packer
Frito-lay, PepsiCo
Jackson, MS
01.2017 - 01.2019
- Performs material moves with associated transactions as required by the customer.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Followed verbal and written instructions to properly move and ship products.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
Nissan Technician
Kelly Services
Canton, MS
01.2013 - 10.2016
- Performed duties as a technician on the assembly line.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Checked, repaired and repacked survival equipment to meet specifications.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Associate of Arts - Welding
Delta Technical College
Ridgeland, MS03-2018
Diploma - undefined
Provine High School
Jackson, MS05-2013
Skills
- TWIC card
- Welding
- Warehouse
- Shipping
- Pallet Jack
- Stocking
- Word
- Microsoft Word
- Retail sales
- Fast learner
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Forklift
- Order Picker
- Packaging
- Freight Experience
- Materials Handling
- RF Scanner
- Merchandising
- Order Picking
- Management Experience
- Retail Management
- Change Management
- Shipping & Receiving
- Maintenance
- Manufacturing
- Load & Unload
- Inventory Control
- Logistics
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Clerical support
- Typing speed
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Customer relationship management (CRM)
Additional Information
I am also certified in Stick, Mig, Flux, and 6 inch pipe welding
Certification
- Welder, 08/01/17
- Forklift Certification
- Diesel Mechanic, 09/01/22
Assessments
- Customer focus & orientation, Proficient, 04/01/22
- Delivery driver, Proficient, 09/01/22
- Work style: Reliability, Proficient, 08/01/22
- Administrative assistant/receptionist, Proficient, 10/01/23
- Sales skills, Proficient, 08/01/22
- Retail customer service, Proficient, 03/01/23
- Attention to detail, Proficient, 07/01/21
Timeline
Check-in Agent
Mississippi Sports Medicine And Orthopaedic Center
04.2024 - Current
Parts Specialist
Toyota
12.2022 - 04.2024
Delivery Assistant
Clark Beverage
03.2022 - 12.2022
Appliance Installer
UST Select
10.2020 - 03.2022
Customer Service Representative
Conduent- Humana
02.2018 - 06.2020
Dock Worker/Loader/Packer
Frito-lay, PepsiCo
01.2017 - 01.2019
Retail Parts Pro & Commercial
Advance Auto Parts
01.2013 - 09.2020
Nissan Technician
Kelly Services
01.2013 - 10.2016
Diploma - undefined
Provine High School
Associate of Arts - Welding
Delta Technical College