Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauna Johnson

Manhattan,KS

Summary

I have experience in clinic management. am specialized in a few areas, yet quick to qualify and succeed in new territory. I love a challenge and am confident in my ability to adapt to new skillsets while integrating experience to situations. I am looking forward to this opportunity and I thank you for your consideration.

Overview

25
25
years of professional experience

Work History

TSA Trusted Agent

Konza Lab Connection
Manhattan, KS
10.2024 - Current
  • As a TSA Trusted Agent, I processed applications for TSA Precheck, Hazmat, TWIC, and FTSP.
  • Helping customers navigate through the background checks for getting their endorsement requirements. Submitting applications and fingerprinting.
  • Keeping up on annual training with TSA.

Clinic Manager

Konza Lab Connection
Manhattan, KS
07.2024 - Current
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Worked with different agencies in keeping donors in compliance with court-ordered testing.
  • Developed protocols and procedures for the clinic to ensure quality service and compliance.
  • Monitored clinic activities, such as invoicing, inventory, medical records, and maintenance.
  • Collaborated with Medical Review Officers, Designated Employee Representatives, Rehabilitation Programs, Diversion Officers, and other staff members to improve clinical processes and patient outcomes.
  • Ensured compliance with regulatory requirements related to Department of Transportation FMCSA and HIPAA regulations.
  • Overseeing employee training, managing, and protocol procedures, background checks, and fingerprinting.
  • Addressed operational issues promptly to minimize impact on clinic services.
  • Maintained a safe and clean environment in compliance with health and safety standards.

Medical Reception/Optician

Eye Care Associates
Albany, OR
12.2015 - 06.2016
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Refracted patients on machine
  • Sold and worked with insurances to provide glasses and contact and eye care products.
  • Fit patients eye care/contacts
  • Coordinated with hospitals for surgeries
  • Processed referral's and insurances.

Office Manager/Optician Technician

Sears Optical
Albany, OR
01.2012 - 01.2014
  • I started out as an optician and, for Sears Optical
  • I repaired glasses, sold contacts, worked with our doctor to provide care and set up appointments
  • I was in charge of records, daily sales goals, working with insurances
  • After my first year I ended up store manager
  • I ended up getting recruited by an ophthalmologist clinic.

Volunteer Work

Military Spouse
01.2005 - 01.2012
  • To explain the years I didn’t work, my husband served during these years, and we had children I was looking after
  • I also was taking care of both my parents who ended up with cancer at the same time
  • I didn’t work during these years, but I volunteered for Family Readiness Group while my husband was on deployments
  • I helped arrange to help other wives who needed help, getting documents, planning parties
  • Helping to support the company’s families from all over the country in arranging anything they may need, especially for relocation back and forth to Ft. Carson
  • I went back to work in 2012 just a year after my husband was discharged from the Army.
  • I also volunteered at hospitals in OR working to raise funds for cancer patients.

Receptionist Temp

Office Team
Eugene, OR
01.2003 - 01.2005
  • I worked as a floating receptionist temp for two companies exclusively
  • I enjoyed this because it gave me different types of work history
  • The longest period of time I worked at any one place under this umbrella was for Kid Sports as a Coach and team director doing intakes for kids sports, formed teams, & serviced outside sports events
  • I also worked at school districts and as a sort of small office substitute
  • I enjoyed this work very much up until I relocated to be with my husband, getting married in 2005.

Gap Inc
09.2001 - 01.2003
  • I was part of the visual team that would set up the store before & after hours
  • Concepts given to us by corporate to reproduce in the store
  • Meaning, conceptualizing the layout and featured items in the store and rearranging, inventory, and events
  • I also worked on the floor as customer service on a different schedule and oversaw holiday hired employees
  • I started the Gap position in LA just after September 11th , 2001, and then transferred to Eugene, Oregon during the following weeks
  • I remained there while going to school for business as it was a great company to work for.

Shipping and Receiving Associate

Reed & Cross
05.1999 - 01.2001
  • I worked at this lovely privately owned store Reed & Cross in Eugene, OR in many positions such as customer service, shipping & receiving, gift shop visual assistant, and gift wrapping
  • This was a specialty retail store that was unlike anything else in Eugene, OR
  • Everything from floral to wedding, clothing, café, to high end, rare items, for home, holiday, and gift occasions
  • The store had buyers fly around the country procuring items that I then would be an assistant to conceptualizing visual layouts for the floor’s merchandise
  • This was a wonderful position, an extremely creative environment
  • Unfortunately, this store closed in 2007

Education

Associate of Arts - Business Administration

Pioneer Pacific College
Springfield, OR
05.2004

Certificate - Tourism And Travel Management

International Air Academy
Vancouver, WA
05.1998

High School Diploma -

Junction City High School
Junction City, OR
06.1997

Skills

  • Clinic Managment
  • Medical Front Desk Reception
  • Medical Transcription
  • Fingerprinting
  • TSA Trusted Agent
  • TWIC Card
  • UA Collector/ Breath Alcohol Tech
  • DNA Collector
  • Hair & Oral Fluid Collector
  • Insurance Verification
  • Managing Repairs
  • Eyeglass Repair
  • Frame Fitting and adusting
  • Children's Eyewear
  • Contact Lens Care
  • Ocular Measuring
  • Clerical Support

Timeline

TSA Trusted Agent

Konza Lab Connection
10.2024 - Current

Clinic Manager

Konza Lab Connection
07.2024 - Current

Medical Reception/Optician

Eye Care Associates
12.2015 - 06.2016

Office Manager/Optician Technician

Sears Optical
01.2012 - 01.2014

Volunteer Work

Military Spouse
01.2005 - 01.2012

Receptionist Temp

Office Team
01.2003 - 01.2005

Gap Inc
09.2001 - 01.2003

Shipping and Receiving Associate

Reed & Cross
05.1999 - 01.2001

Associate of Arts - Business Administration

Pioneer Pacific College

Certificate - Tourism And Travel Management

International Air Academy

High School Diploma -

Junction City High School

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Shauna Johnson