Mary Grillo
Fort Myers,Florida
Summary
Dynamic professional with a proven track record at Lee County Port Authority, excelling in security management and customer engagement. Demonstrated commitment to accountability and effective team collaboration, enhancing safety protocols and emergency preparedness. Skilled in multitasking and decision-making, ensuring compliance and exceptional service in high-pressure environments. Currently Completed Guest First Training with the Lee Country VCB.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Trusted Agent
Lee County Port Authority
01.2022 - Current
- Managed security protocols ensuring compliance with safety regulations and TSA
- Conducted routine inspections to identify potential hazards and mitigate risks.
- Coordinated emergency response drills to enhance preparedness among staff and airlines
- Customer service for all applicants and conduct background checks.
- Make sure all information acquired stays safe.
Flight Attendant
Sun Country Airlines
12.2012 - 12.2022
- Ensured passenger safety through thorough pre-flight checks and adherence to emergency protocols.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Collaborated with team members to maintain cabin cleanliness and organization during flights.
- Conducted in-flight safety demonstrations, ensuring clarity and compliance with regulations.
- Ensure both international and domestic paperwork are filed correctly
Education
Associate of Science - Tourism And Hospitality
McConnell School of Hospitality
Minneapolis, MNSkills
- Confident decision-making
- Commitment to accountability
- Collaborative teamwork
- Effective team collaboration
- Customer engagement
- Multitasking
Certification
First Aid and CPR Certified
Timeline
Trusted Agent
Lee County Port Authority
01.2022 - Current
Flight Attendant
Sun Country Airlines
12.2012 - 12.2022
Associate of Science - Tourism And Hospitality
McConnell School of Hospitality