Detail-oriented Compliance and Security Professional experienced in enforcing safety protocols and managing stakeholder communications. Achieved secure data management through accurate handling of sensitive information and effective communication. Focused on maintaining trust and compliance in high-stakes environments.
Work History
Trusted Agent
10 Years 2 Months
Lee County Port Authority | 04.2016 - 06.2026
Coordinated logistics and transportation operations, optimizing schedules for efficiency.
Adjudicated the criminal history records and evaluated TSA threat assessments of potential airport employees.
Managed communication between stakeholders, facilitating timely updates on aviation employee activities.
Conducted Access Control ID audits in compliance with both federal and county regulations.
Maintained a high level of confidentiality while handling sensitive personal information during the resume writing process.
Security Agent
1 Year 3 Months
Lee County Port Authority | 01.2015 - 04.2016
Monitored port activities, ensuring compliance with safety regulations and protocols.
Collaborated with law enforcement agencies during incidents to enhance response strategies.
Ensured compliance with federal and county regulatory standards by enforcing property rules consistently among all individuals present onsite.
Law Enforcement Officer
1 Year 8 Months
Lee County Port Authority | 04.2014 - 12.2015
Enforced laws and regulations to maintain public safety within jurisdiction.
Conducted thorough investigations of incidents, gathering evidence for legal proceedings.
Developed and maintained relationships with community stakeholders to build trust and cooperation.
Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
Education
Bachelor of Science - Public Safety Administration
Florida Southwestern State College (Edison State College) | Fort Myers, FL | 05-2009
3.5 GPA
Skills
Attention to detail
Risk management
Assertiveness
Operational compliance
Interpersonal communication
Professionalism
Timeline
Trusted Agent
Lee County Port Authority
04.2016 - 06.2026Read More
Security Agent
Lee County Port Authority
01.2015 - 04.2016Read More
Law Enforcement Officer
Lee County Port Authority
04.2014 - 12.2015Read More
Florida Southwestern State College (Edison State College)
Bachelor of Science from Public Safety Administration
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW