Najoua El Maghraoui
Boston,MA
Summary
Demonstrates strong organization, time management and teamwork skills, with proven ability to quickly adapt to new environments.
Speaks 4 lamguages. Eager to contribute to team success. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Trusted Agent
Massachusetts Port Authority
08.2023 - Current
- Reviewing applications and documents to determine an applicant's eligibility for airport identification media
- Performing background checks
- Issuing security badges and providing customer service
- Ensuring the integrity of security measures adhering to federal regulations, procedures, and instructions.
Above Wing Supervisor
G2 Secure Staff
05.2023 - 08.2023
Badge Coordinator - Administration Assistant
G2 Secure Staff
01.2023 - 05.2023
- Keep tracking all badge applications for new hire, renewals for existing employees
- Coordinating between employees, Security Badge Office, managers and trainers
- Submitting applications and Customs forms
- Interpreting for employees in 4 different languages.
Above Wing Trainer
G2 Secure Staff
10.2022 - 01.2023
Security Checkpoint Queue Manager
G2 Secure Staff
07.2022 - 10.2022
Public Service Area
Four Seasons One Dalton
04.2019 - 02.2022
- Greeting and welcoming guests
- Maintaining cleanliness of the public spaces at the hotel and the residence side, including exterior of hotel and back of the house
- Seamstress tasks during COVID times
- Taking care of Employee’s uniforms and guest requests.
Public Service Area
AC Hotel Boston Downtown
02.2018 - 03.2019
- Greeting and welcoming guests
- Maintaining cleanliness of public spaces
- Providing support to front desk
- Assisting in supervising and checking the rooms.
Passenger Service Assistant
FSS Flight Services System
03.2017 - 02.2018
- Assisting customers with disabilities
- Providing all information regarding ground transportation and immigration.
Customer Service Agent
Webhelp
12.2014 - 06.2015
Knowledge Manager
HP CDG-IT Services
04.2011 - 11.2013
Education
Image Consultant Certificate -
IAP Career College
11.2024
Hospitality Training Program -
International Institute of New England
Boston, MA06.2017
Image Coaching -
WHAT IMAGE
Barcelona, Spain07.2013
Associate Degree in Pattern Making -
IES Luis Bueno Crespo
Granada, Spain07.2010
Associate Degree in Arts and Fashion Designing -
Escuela de Arte de Cadiz
08.2008
Associate Degree in Organization of Production and Clothes Making -
ISTA Sale
07.2005
Diploma of Spanish as a Foreign Language -
Cervantes Institute UNED Universidad Nacional de Educación a Distancia
Rabat, Morocco08.2003
Skills
- Attention to details
- Positive attitude
- Organization
- Critical thinking
- Collaboration
Languages
Arabic
Native or Bilingual
French
Full Professional
Spanish
Full Professional
English
Full Professional
Timeline
Trusted Agent
Massachusetts Port Authority
08.2023 - Current
Above Wing Supervisor
G2 Secure Staff
05.2023 - 08.2023
Badge Coordinator - Administration Assistant
G2 Secure Staff
01.2023 - 05.2023
Above Wing Trainer
G2 Secure Staff
10.2022 - 01.2023
Security Checkpoint Queue Manager
G2 Secure Staff
07.2022 - 10.2022
Public Service Area
Four Seasons One Dalton
04.2019 - 02.2022
Public Service Area
AC Hotel Boston Downtown
02.2018 - 03.2019
Passenger Service Assistant
FSS Flight Services System
03.2017 - 02.2018
Customer Service Agent
Webhelp
12.2014 - 06.2015
Knowledge Manager
HP CDG-IT Services
04.2011 - 11.2013
Image Consultant Certificate -
IAP Career College
Hospitality Training Program -
International Institute of New England
Image Coaching -
WHAT IMAGE
Associate Degree in Pattern Making -
IES Luis Bueno Crespo
Associate Degree in Arts and Fashion Designing -
Escuela de Arte de Cadiz
Associate Degree in Organization of Production and Clothes Making -
ISTA Sale
Diploma of Spanish as a Foreign Language -
Cervantes Institute UNED Universidad Nacional de Educación a Distancia
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