Results-driven professional with over 7 years in customer service. Known for confident decision-making and strong organizational skills, successfully training new staff and resolving reservation issues to enhance guest experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Reservation Agent
Staypineapple Hotels
Staypineapple 10510 Northup Way Suite 350 Kirkland
03.2019 - 07.2026
Managed inbound customer inquiries and resolved reservation issues efficiently.
Coordinated booking processes using property management systems to ensure accuracy.
Trained new staff on customer service protocols and reservation procedures.
Enhanced guest satisfaction by providing personalized recommendations and assistance.