Annita Cardwell
Clarksville,TN
Summary
Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering Number years of experience in Industry.
Overview
23
23
years of professional experience
Work History
Customer Service Reservation Agent
United Airlines
02.2001 - 10.2023
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Consistently received positive feedback from both customers and peers regarding exemplary service provision and problem-solving capabilities.
- Maintained detailed records of reservations, cancellations, and modifications for accurate reporting and forecasting purposes.
- Exceeded performance metrics regularly while keeping focus on quality interactions with each customer interaction.
Education
Insurance License - Life And Health Insurance
Florida School of Insurance
Tampa, FL01.1993
High School - Business Education
Great Bridge High School
Chesapeake, VA06.1969
Skills
- Organization
- Typing Speed
- Assertiveness
- CRM Software
- Travel bookings
- Phone Etiquette
- International Travel
- Travel Planning
- Customer Service
- Problem-Solving
- Creative Thinking
- Relationship Building
- Phone and Email Etiquette
- Flexible Schedule
- Passenger Assistance
- Itinerary Planning
- Payment Processing
- Issue Resolution
- Reservation Confirmation
- Upselling and Cross Selling
- Special Needs Assistance
- Computer Reservation Software
- Detail Oriented
- Decision-Making
- Active Listening
- Cost Planning
- Upselling proficiency
- Call Control
- Customer Engagement
- Record preparation
- Critical Thinking
- Data Entry
- Documentation
- Accommodation Planning
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
Timeline
Customer Service Reservation Agent
United Airlines
02.2001 - 10.2023
Insurance License - Life And Health Insurance
Florida School of Insurance
High School - Business Education
Great Bridge High School