Brianna Greene
Columbus,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Customer Service Reservation Agent
Hyatt
11.2021 - 06.2024
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Managed high call volume while maintaining a friendly and professional demeanor, ensuring positive interactions with customers.
- Exceeded performance metrics regularly while keeping focus on quality interactions with each customer interaction.
- Implemented feedback from supervisors to constantly improve performance and grow professionally within the role.
Work From Home Customer Service Agent
Duke Energy, CSR
12.2019 - 11.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded to billing questions by researching information.
Work From Home Customer Service Agent
Costco
09.2018 - 12.2019
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Improved customer satisfaction by quickly resolving queries and concerns.
- Assisted customers to achieve seamless product purchases.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Work From Home Customer Service Agent
AT&T
07.2016 - 09.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Pataula Charter Academy
Edison, GA05.2016
Skills
- Organization
- Typing speed
- Assertiveness
- Phone etiquette
- Telephone reception
- Reservation software
- Travel bookings
- Hotel accomodations
- Customer reservations
Timeline
Customer Service Reservation Agent
Hyatt
11.2021 - 06.2024
Work From Home Customer Service Agent
Duke Energy, CSR
12.2019 - 11.2021
Work From Home Customer Service Agent
Costco
09.2018 - 12.2019
Work From Home Customer Service Agent
AT&T
07.2016 - 09.2018
High School Diploma -
Pataula Charter Academy
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