Jaime Infante Zuniga
Arteaga,MI
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 3 years of experience in customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Reservation Agent
Picacho Adventures
2023.05 - 2024.08
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Provided backup support for related departments when needed, demonstrating versatility in various roles throughout the organization.
- Streamlined reservation processes for improved customer experience and increased booking rates.
- Implemented feedback from supervisors to constantly improve performance and grow professionally within the role.
- Managed high call volume while maintaining a friendly and professional demeanor, ensuring positive interactions with customers.
- Navigated multiple software programs simultaneously for efficient reservation processing and exceptional multitasking abilities.
Reservation Sales Agent
HardRock Hotel
2021.02 - 2023.05
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
North Valley High School
Reno, NV06.2010
Skills
Organization
Telephone reservations
Customer Engagement
Phone Etiquette
Reservation software
Travel bookings
Upselling proficiency
International Travel
Hotel accomodations
Customer Service
Time Management
Attention to Detail
Critical Thinking
Microsoft Office
Data Entry
Payment Processing
English and Spanish Fluency
Timeline
Customer Service Reservation Agent
Picacho Adventures
2023.05 - 2024.08
Reservation Sales Agent
HardRock Hotel
2021.02 - 2023.05
High School Diploma -
North Valley High School