Lashanta Cottrell
Lynchburg,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Reservation Agent
Uhaul Moving And Storage
Lynchburg, VA
10.2023 - Current
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
- Maintained detailed records of reservations, cancellations, and modifications for accurate reporting and forecasting purposes.
- Managed high call volume while maintaining a friendly and professional demeanor, ensuring positive interactions with customers.
Sales Associate
Virginia ABC Store
05.2022 - 12.2023
- Greeting and assisting customers with product selection, answering questions in person and via phone,
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Rep.
Ashley's Furniture Store
- Shared product knowledge with customers, maintained customer account information and order history, manually processed payments and refunds, answered and directed calls, administrative assistance.
Customer Service Rep.
Walmart
- Processed payment transactions through cash register operation and self-checkout assistance; managed customer service desk by processing exchanges and returns, answered questions and addressed customer concerns.
Education
Business
Trinity Washington University
Business
Bowie State University
Skills
- Attention to Detail
- Problem Solving
- Flexibility
- Multitasker
- Strong Communication Skills
- Team-oriented
- Data Entry
- Conflict Resolution
References
Available upon request
Timeline
Customer Service Reservation Agent
Uhaul Moving And Storage
10.2023 - Current
Sales Associate
Virginia ABC Store
05.2022 - 12.2023
Customer Service Rep.
Ashley's Furniture Store
Customer Service Rep.
Walmart
Business
Trinity Washington University
Business
Bowie State University